PC Technician - Journeyman

Goldbelt, Inc.; Tampa (FL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Matching

PTO

Professional Development

Job summary

Goldbelt, Inc. in Tampa, FL is seeking a PC Technician to support end users and missions in a fast-paced DoD contractor environment. You will troubleshoot, install, configure, and maintain desktops, laptops, mobile devices, and peripherals, and collaborate with vendors to ensure timely delivery.

The role requires DoD 8570 IAT II certification, a DoD TS/SCI clearance, and 1+ year of PC tech or help desk experience. A relevant degree is preferred and a competitive benefits package is offered.

Qualifications

• DoD 8570 IAT II certification is required.
• At least 1 year of PC Tech/Help Desk experience.
• DoD TS/SCI clearance is required.

Responsibilities

• Troubleshooting and proactively resolving technical issues.
• Responding to requests for technical support.
• Providing recommendations for technical support.
• Providing technical problem solving for customer support of database.
• Installing, configuring, and maintaining desktop and laptop PCs, mobile devices and peripherals.
• Installing and configuring application and operating system software and upgrades.
• Troubleshooting and repairing hardware and network connectivity issues.
• Removing old equipment and performing data migration to new machines.
• Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades.
• Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule.
• Analyzing and making recommendations for hardware and software standardization.
• May perform other duties as needed

Skills

Communication skills

Customer service

Troubleshooting

Help desk support

Education

DoD 8570 IAT II certification

Associate's degree

Bachelor's degree

Tools

Active Directory

Windows 10/11

MS Office Suite

Job description

Overview

A leader in cutting-edge research and technology in the cyber arena, CPMG focuses on using business drivers to guide cybersecurity activities and manage risk. CPMG offers flexible, integrative solutions for Department of Defense (DoD) contractors, among others, and specializes in cybersecurity, information and operational technology, electronic security surveillance, and support services.

Summary

The PC Technician supports users in a fast-paced operational environment. Performs a variety of services in support of end users and/or missions for the various components and commands residing at the locations assigned and as directed by leadership.

Responsibilities

Essential Job Functions

• Troubleshooting and proactively resolving technical issues
• Responding to requests for technical support
• Providing recommendations for technical support
• Providing technical problem solving for customer support of database
• Installing, configuring, and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers
• Installing and configuring application and operating system software and upgrades
• Troubleshooting and repairing hardware and network connectivity issues
• Removing old equipment and performing data migration to new machines
• Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades
• Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule
• Analyzing and making recommendations for hardware and software standardization
• May perform other duties as needed

Qualifications

Necessary Skills and Knowledge

• Have a demonstrated ability to communicate exceptionally well both orally and in writing, as well as have a positive customer service attitude

Minimum Qualifications

• DoDD 8570 01-M IAT II certification
• Must meet one of the following qualifications:
  • Minimum 6 years with HS Diploma
  • Minimum 4 years with Associate's degree
  • Minimum 2 years with Bachelor's degree
• At least 1 year of previous experience working as a PC Tech or Help Desk
• A DoD security clearance at the TS/SCI level is required

Preferred Qualifications

• Must be DoW 8140 compliant under the Work Role Code 411 - Technical Support Specialist - Intermediate level or higher by 1 Oct 26

Pay and Benefits

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.