TS/SCI PC Technician & Enterprise IT Support

Titan Technologies; Force (PA); On-site; USD 70,000 - 95,000; Full time

Job summary

Titan Technologies, LLC seeks an experienced PC Technician to support USSOCOM IT operations under SITEC III. You will deliver end-user support, manage End User Devices, and ensure reliable desktop, mobile, and network access across security environments.

Responsibilities include hardware/software installation, IMAC activities, configuring VDI and VoIP devices, and collaborating with cross‑functional teams to maintain mission systems.

Qualifications

• Active DoD TS/SCI clearance.
• DoD 8570.01-M IAT Level II certification (e.g., Security+ CE).
• DoW 8140 compliant under the Work Role Code 411 – Technical Support Specialist - Intermediate level.
• Experience with Windows OS, O365 suite of applications, basic multimedia systems, multi-functional devices, and mobile devices.
• Experience in hardware and software installation, configuration, and troubleshooting, along with strong problem-solving and customer service skills.
• Experience with active directory security group management, exchange distribution lists, and file share permission assignment.

Responsibilities

• Provides end-user and mission support for assigned components and commands, as directed by leadership.
• Manages and supports End User Devices (EUDs) providing local or remote access via wired and wireless connectivity.
• Troubleshoots and resolves hardware, software, and network connectivity issues.
• Performs application and data migrations resulting from IMAC activities, hardware refreshes, or system reinstallation.
• Builds, configures, tests, installs, and maintains IT equipment in accordance with approved hardware standards, software images, procedures, and mission requirements.
• Plans, coordinates, and executes equipment installations, including pre-installation activities and site surveys.
• Integrates, tests, and verifies remote access and VDI hardware and software in compliance with USSOCOM standard client images.
• Manages and supports VDI clients, including recommending hardware and software upgrades or replacements.
• Supports approved peripheral devices and associated configurations.
• Provides IMAC services in accordance with organizational policies and procedures.
• Uses Remedy to receive, document, track, and close service tickets, and updates management and tracking tools as required.
• Uses enterprise tools such as SCCM, McAfee, Intune, Forescout, Tivoli, and Hypori to diagnose and resolve issues.
• Provides telephony services, including provisioning and configuring VoIP devices, managing extension mobility, and activating or deactivating telephone features.
• Interfaces directly with customers to deliver user training and resolve service-related issues.
• Coordinates with Enterprise CSD, Site/Local Helpdesk, OEMS, Network, Server, Architecture, Engineering teams, and requesting organizations to ensure timely service delivery.
• Recommends system, hardware, and software upgrades or replacements to improve performance and reliability.

Skills

Active DoD TS/SCI clearance

Security+ CE (IAT II)

DoW 8140 compliant

Windows OS / O365

End-user support / troubleshooting

AD security groups / Exchange DLs / NT

Education

HS Diploma or higher; AS/AA preferred; BS/BA acceptable

Tools

Remedy

SCCM

McAfee

Intune

Forescout

Tivoli

Hypori

Job description

Titan Technologies, LLC seeks an experienced PC Technician to support USSOCOM IT operations under SITEC III. You will deliver end-user support, manage End User Devices, and ensure reliable desktop, mobile, and network access across security environments.

Responsibilities include hardware/software installation, IMAC activities, configuring VDI and VoIP devices, and collaborating with cross‑functional teams to maintain mission systems.