TS/SCI IT Support Technician - Secure Workstations & Kiosks

Acclaim Technical Services; Virginia Beach (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Acclaim Technical Services in the United States seeks a Dedicated IT Support Technician with a current TS/SCI w/ Poly to support our Network Solutions Division in Northern Virginia. Responsibilities include Tier II/III support for kiosks/workstations, Windows 11 upgrades, patching, hardening, and security compliance.

The role involves installing software, configuring user accounts, and ensuring secure, compliant workstation environments. Local travel to customer sites may be required.

Qualifications

• Experience supporting standalone Windows workstations in a secure enterprise environment.
• Experience installing and troubleshooting Office applications and endpoint security.
• Ability to perform root cause analysis across hardware, software and OS.
• Strong customer service, communication and documentation skills.

Responsibilities

• Provide Tier II/Tier III technical support for kiosks and workstation systems.
• Perform Windows OS upgrades, patching, hardening and security updates.
• Install, configure, maintain software and operating systems including MS Office.
• Enforce security requirements by deploying baseline configurations and login settings.
• Diagnose and resolve hardware/software issues and maintain compliance.

Skills

Windows administration

Troubleshooting

Customer service

Documentation

Security compliance

Tools

Windows OS

McAfee Antivirus

Office Suite

PowerPoint

Job description

Acclaim Technical Services in the United States seeks a Dedicated IT Support Technician with a current TS/SCI w/ Poly to support our Network Solutions Division in Northern Virginia. Responsibilities include Tier II/III support for kiosks/workstations, Windows 11 upgrades, patching, hardening, and security compliance.

The role involves installing software, configuring user accounts, and ensuring secure, compliant workstation environments. Local travel to customer sites may be required.