Telephony Technician - TS/SCI | On-Site Northern VA

Acclaim Technical Services; Virginia Beach (VA); On-site; USD 125,000 - 135,000; Full time

Job summary

Acclaim Technical Services is seeking a Phone Technician with a current TS/SCI w/ Poly to support our Network Solutions Division in Northern Virginia. The role involves installing and maintaining telephone systems, VoIP, and legacy hardware, with hands-on cabling and infrastructure work.

The candidate will diagnose complex issues, configure telephony features, and travel locally between customer sites in Northern Virginia for project support.

Qualifications

• Excellent knowledge of various cabling methodologies, industry standards, troubleshooting techniques, and reading/understanding cable run lists.
• Experience with installing endpoints including but not limited to desktop IT equipment, printers, VoIP and digital phones, network switches.
• Experience resolving technical problems and answering queries involving computer hardware, network, and telecommunications systems.

Responsibilities

• Support all facets of telephone installation, maintenance, and hardware troubleshooting a variety of telephone hardware (VoIP and legacy systems).
• Execute infrastructure tasks, including pulling, terminating, and dressing cabling in strict accordance with industry regulations and Sponsor standards.
• Diagnose and resolve complex technical issues, including faulty connections, dropped calls, and hardware malfunctions.
• Provision and configure telephony features, including call routing, voicemail systems, extensions, and standard phone features.
• Local travel is required between customer buildings throughout Northern Virginia, with the potential for temporary assignments to alternate locations in support of special projects.

Skills

Cabling standards

Phone hardware

Troubleshooting

Endpoint installation

Tools

VoIP

Digital phones

Network switches

Job description

Acclaim Technical Services is seeking a Phone Technician with a current TS/SCI w/ Poly to support our Network Solutions Division in Northern Virginia. The role involves installing and maintaining telephone systems, VoIP, and legacy hardware, with hands-on cabling and infrastructure work.

The candidate will diagnose complex issues, configure telephony features, and travel locally between customer sites in Northern Virginia for project support.