Dedicated IT Support Technician (2026-172)

Acclaim Technical Services; Virginia Beach (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Acclaim Technical Services in the United States seeks a Dedicated IT Support Technician with a current TS/SCI w/ Poly to support our Network Solutions Division in Northern Virginia. Responsibilities include Tier II/III support for kiosks/workstations, Windows 11 upgrades, patching, hardening, and security compliance.

The role involves installing software, configuring user accounts, and ensuring secure, compliant workstation environments. Local travel to customer sites may be required.

Qualifications

• Experience supporting standalone Windows workstations in a secure enterprise environment.
• Experience installing and troubleshooting Office applications and endpoint security.
• Ability to perform root cause analysis across hardware, software and OS.
• Strong customer service, communication and documentation skills.

Responsibilities

• Provide Tier II/Tier III technical support for kiosks and workstation systems.
• Perform Windows OS upgrades, patching, hardening and security updates.
• Install, configure, maintain software and operating systems including MS Office.
• Enforce security requirements by deploying baseline configurations and login settings.
• Diagnose and resolve hardware/software issues and maintain compliance.

Skills

Windows administration

Troubleshooting

Customer service

Documentation

Security compliance

Tools

Windows OS

McAfee Antivirus

Office Suite

PowerPoint

Job description

Acclaim Technical Services,founded in 2000, is a leading cyber operations, intelligence solutions and operations, network infrastructure, engineering and business enablement and enterprise operations company supporting a wide range of U.S. Federal agencies. We are an Employee Stock Ownership Plan (ESOP) company, which is uncommon within our business sector. We see this as a significant strength, and it shows: ATS is consistently ranked as a top workplace among DC area firms and continues to grow.

We are actively recruiting for a Dedicated IT Support Technician witha current TS/SCI w/ Poly to support our Network Solutions Division, based in Northern Virgina.

Responsibilities include, but are not limited to:

• Provide Tier II/Tier III technical support for standalone (non-ELA) kiosks and workstation systems, performing lifecycle management, troubleshooting, Operations & Maintenance (O&M) rebuilds, system reimaging, and restoration activities to ensure operational readiness.
• Perform Windows 11 operating system upgrades, monthly OS patching, security updates,vulnerability remediation, and system hardening tomaintainsecure, compliant, and reliable workstation environments.
• Install, configure, and maintainapproved software and operating systems, including Microsoft PowerPoint, software licenses, McAfee antivirus, and other customer-authorized applications.
• Implement customer security and configuration requirements by deploying OCS lockdown scripts, IATT Reduced Baseline Control Sets, and configuring user accounts, login settings, screensavers, touchscreen functionality, and other workstation settings.
• Diagnose and resolve hardware, software, operating system, and peripheral issues through root cause analysis while ensuring compatibility, minimizing operational disruptions, and maintainingcompliance with customer cybersecurity requirements.
• Travel locally between customer sites and support temporary assignments as needed.

Minimum Qualifications:

• Experience supporting standalone Windows workstations and kiosks in a secure enterprise environment, including Windows 10/11 administration, operating system installations, upgrades, imaging, patching, and system rebuilds.
• Experience installing, configuring,maintaining, and troubleshooting Microsoft Office applications, endpoint security solutions, antivirus software, and system hardening measures.
• Demonstrated ability to troubleshoot and perform root cause analysis across hardware, software, operating systems, and peripheral devices while conducting routine maintenance and security updates.
• Strong customer service, communication, and organizational skills with the ability to follow technical documentation,maintainaccurateconfiguration records, and support mission-critical IT operations.

Preferred Qualifications: