TS/SCI IT & Customer Support Specialist

Convirgence; Herndon (VA); On-site; USD 80,000 - 100,000; Full time

Job summary

Convirgence is seeking a Customer Services and Information Technology Officer to support government activities in Herndon, Virginia. This role requires active TS/SCI clearance and includes responsibilities such as solving complex IT issues and providing outstanding customer service.

The successful candidate will work with a dedicated team and have a minimum of 11 years of related experience, along with technical skills in domain administration, Lotus Notes/Domino, and Active Directory.

Qualifications

• Bachelor's degree in a technical discipline or equivalent experience.
• Minimum of 11 years related experience in IT.
• Experience with IT troubleshooting and customer service.

Responsibilities

• Solve complex IT issues while providing outstanding customer service.
• Collaborate with a skilled team to troubleshoot and improve processes.
• Administer network and Active Directory.

Skills

Domain administration

Lotus Notes/Domino

Active Directory

Remote desktop support

Education

Bachelor’s degree in Computer Science, Engineering, or related field

Job description

Convirgence is seeking a Customer Services and Information Technology Officer to support government activities in Herndon, Virginia. This role requires active TS/SCI clearance and includes responsibilities such as solving complex IT issues and providing outstanding customer service.

The successful candidate will work with a dedicated team and have a minimum of 11 years of related experience, along with technical skills in domain administration, Lotus Notes/Domino, and Active Directory.