Expert Customer Services & IT Officer

Convirgence; Herndon (VA); On-site; USD 80,000 - 100,000; Full time

Job summary

Convirgence is seeking a Customer Services and Information Technology Officer to support government activities in Herndon, Virginia. This role requires active TS/SCI clearance and includes responsibilities such as solving complex IT issues and providing outstanding customer service.

The successful candidate will work with a dedicated team and have a minimum of 11 years of related experience, along with technical skills in domain administration, Lotus Notes/Domino, and Active Directory.

Qualifications

• Bachelor's degree in a technical discipline or equivalent experience.
• Minimum of 11 years related experience in IT.
• Experience with IT troubleshooting and customer service.

Responsibilities

• Solve complex IT issues while providing outstanding customer service.
• Collaborate with a skilled team to troubleshoot and improve processes.
• Administer network and Active Directory.

Skills

Domain administration

Lotus Notes/Domino

Active Directory

Remote desktop support

Education

Bachelor’s degree in Computer Science, Engineering, or related field

Job description

Security Clearance

ACTIVE TS/SCI WITH FULL SCOPE POLY REQUIRED

Our client supports and secures some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.

Our client creates a family environment. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. And their work depends on a Customer Services and Information Technology Officer joining our team to support Government activities at McLean, VA.

Role

As a Customer Services and Information Technology Officer supporting the customer, you will be trusted to solve complex IT issues while delivering outstanding customer service. In this role, a typical day will include:

• Working on a team comprised of a wide variety of experienced personnel that provide coverage from 9 a.m. to 3 p.m.
• Working with a dedicated, highly skilled team of professionals
• CMA/DMA team collaboration troubleshooting and identifying process improvements
• Resolving critical IT-related issues that negatively impact the mission
• Network and Active Directory Administration
• Lotus Notes and Domino Administration and account provisioning
• Performing remote desktop triage and system repair using remote tools.
• Maintaining and updating records and tracking databases.

Requirements

Required Qualifications

• Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
• Minimum of 11 years related experience.

Technical Skills

• Experience using domain admin
• Experience utilizing Lotus Notes/Domino and Active Directory