Customer & IT Officer

Convirgence; Bethesda (MD); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Direct engagement with leadership

Career development opportunities

Dynamic team environment

Job summary

A leading company in IT services and consulting is seeking a Customer & IT Officer to support government activities in Bethesda, MD. The ideal candidate will have a bachelor's degree and 3 years of related experience to resolve IT issues and provide exceptional customer service. A family environment emphasizes innovation and effective mission execution.

Qualifications

• Minimum of 3 years related experience.
• VTC Skills for high profile calls.
• Experience in troubleshooting IT issues is desirable.

Responsibilities

• Provide critical IT solutions and excellent customer service.
• Resolve IT-related issues that impact the mission.
• Collaborate to identify process improvements.

Skills

Technical Skills

Customer Service

Education

Bachelor’s degree in Computer Science, Engineering, or related field

Job description

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• ACTIVE TS/SCI WITH FULL SCOPE POLY REQUIRED***

Job Description

Our client supports and secures some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.

Our client creates a family environment. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. Their work depends on a Customer Services and Information Technology Officer supporting Government activities at Bethesda, MD.

Role

As a Customer Services and Information Technology Officer supporting the customer, you will be trusted to provide critical IT solutions and excellent customer service. Your typical day will include:

• Working with a dedicated, highly skilled team of professionals
• Resolving critical IT-related issues that negatively impact the mission
• Lending expertise and institutional knowledge to less experienced team members to improve overall team performance
• Providing desk side support for hardware and software focused IT issues
• Collaborating with team members to identify process improvements

Requirements

REQUIRED QUALIFICATIONS:

• Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
• Minimum of 3 years related experience
• VTC Skills: coordinating VTC calls, in-room support on Flag 3 & 4 SVTCs, VTCs, Crisis Management System (CMS) calls, JWICS calls, and high profile VIP VTC calls, working with other VOCs throughout IC both domestic and foreign;

DESIRED QUALIFICATIONS (Optional)

• Technical Skills: Experience troubleshooting both software and hardware IT-related issues
• Excellent customer service
• IT ticketing system experience

What Our Client Can Offer You

• Alignment to a mission-critical role that directly impacts the customer’s ability to effectively execute its mission.
• Direct engagement with contractor leadership that centers upon career development/mobility, enhanced performance evaluation, and corporate information sharing & networking opportunities.
• Placement on a dynamic team of talented professionals that organically fosters an environment of innovation, collaboration, and trust.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting

Location: Bethesda, MD | Salary: $90,000.00-$110,000.00 | Posted: 2 weeks ago