Customer Services and IT Officer

Convirgence; McLean (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

Convirgence is seeking a Cyber Security InfoSec Engineer to support government activities in Herndon, VA. This role involves providing critical IT solutions and excellent customer service.

The ideal candidate should have at least 11 years of experience in IT, including troubleshooting software and hardware issues. The company offers a supportive work environment focused on career development and innovation.

Qualifications

• Minimum of 11 years related experience.
• Experience in both software and hardware troubleshooting.

Responsibilities

• Provide critical IT solutions and excellent customer service.
• Resolve critical IT-related issues.
• Provide desk-side support for IT issues.

Skills

Troubleshooting IT-related issues

Excellent customer service

IT ticketing system experience

Education

Bachelor’s degree in Computer Science, Engineering, or related field

Job description

Job Description

• ACTIVE TS/SCI WITH FULL SCOPE POLY REQUIRED***

Our client supports and secures some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.

Our client creates a family environment. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. And their work depends on a Cyber Security InfoSec Engineer joining our team to support government activities in Herndon, VA.

Role

As a Customer Services and Information Technology Officer supporting the customer, you will be trusted to provide critical IT solutions and excellent customer service. In this role, a typical day will include:

• Working with a dedicated, highly skilled team of professionals
• Resolving critical IT-related issues that negatively impact the mission
• Lending expertise and institutional knowledge to less experienced team members to improve the overall excellence of the team
• Providing desk side support for hardware and software focused IT issues
• Collaborating with team members to identify process improvements

Requirements

Required Qualifications

• Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
• Minimum of 11 years related experience

Technical Skills

• Experience troubleshooting both software and hardware IT-related issues, excellent customer service, IT ticketing system experience

What Our Client Can Offer You

• Alignment to a mission‑critical role that directly impacts the customer’s ability to effectively execute its mission.
• Direct engagement with contractor leadership that centers upon career development/mobility, enhanced performance evaluation, and corporate information sharing & networking opportunities.
• Placement on a dynamic team of talented professionals that organically fosters an environment of innovation, collaboration, and trust.