Customer Services & IT Officer

Convirgence; Herndon (VA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Career development opportunities

Dynamic team environment

Corporate information sharing & networking

Job summary

A government contractor is seeking a Customer Services and Information Technology Officer in Herndon, VA. This role involves supporting IT systems and providing assistance with technical problems. The ideal candidate will hold a Bachelor's degree in a related field with at least 6 years of experience. The position offers the chance to work in a mission-critical environment alongside a dynamic team committed to innovation and collaboration.

Qualifications

• 6+ years of related experience in IT support.
• Education can be substituted with equivalent certifications or training.

Responsibilities

• Act as the on-site point of accountability for IT systems.
• Maintain mission critical IT platforms in collaboration with IT Officers.
• Provide technical assistance for customer systems, software, hardware, or networks.
• Identify and resolve technical problems.

Skills

Active Directory

Windows 7

Microsoft Outlook

Microsoft Office Suite

Hardware/application troubleshooting

Education

Bachelor’s degree in Computer Science, Engineering, or related field

Job description

Security Clearance

• ACTIVE TS/SCI WITH FULL SCOPE POLY REQUIRED

Job Description

Our client supports and secures some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.

Our client creates a family environment. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. And their work depends on a Customer Services and Information Technology Officer joining our team to support Government activities at Herndon, VA.

Role

As a Customer Services and Information Technology Officer supporting the customer, you will be trusted to act as the on-site point of accountability for Information Technology (IT) and operate, maintain, install and manage IT systems to a diverse customer base.

• Work in close collaboration with a small team of IT Officers to maintain the customer’s mission critical IT platforms
• Provide technical assistance and support for incoming queries and issues related to customer systems, software, hardware or networks
• Identify, analyze, and implement process changes
• Use Active Directory to perform password resets, grant share drive access, submit new accounts or group access
• Identify, research and resolve technical problems (hardware/software)
• Perform workstation deployments and upgrades
• Collaborate with network and storage administrators to resolve technical problems

Requirements

• Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
• Minimum of 6 years related experience.

Technical Skills

• Experience with active directory, Windows 7, Microsoft Outlook, and Microsoft Office Suite. Knowledge of hardware/application troubleshooting skills.

What Our Client Can Offer You

• Alignment to a mission-critical role that directly impacts the customer’s ability to effectively execute its mission.
• Direct engagement with contractor leadership that centers upon career development/mobility, enhanced performance evaluation, and corporate information sharing & networking opportunities.
• Placement on a dynamic team of talented professionals that organically fosters an environment of innovation, collaboration, and trust.