TS/SCI Helpdesk Technician – CSD & IT Support

TekSynap Corporation; Colorado Springs (CO); On-site; USD 65,000 - 80,000; Full time

Job summary

TekSynap Corporation is seeking a CSD Helpdesk Technician to join our team supporting HQ USSPACECOM personnel across multiple facilities. This role serves as the frontline for IT and communications-related issues for mission computer hardware, software, and LANs.

The successful candidate will manage a high volume of tickets, provide on-site and remote support at Newport, Bayfield, and Building 1, and coordinate with external vendors to restore services.

Qualifications

• Active DoD TS/SCI clearance.
• DCWF Work Role 411 (e.g., CompTIA Security+).
• Experience with military IT systems and hardware.
• Proficiency in troubleshooting diverse technical issues.
• Strong communication and customer service skills.
• Ability to coordinate with various stakeholders to resolve complex problems.
• Experience with ticket management systems.
• Must be able to maintain necessary security clearances.
• Willingness to travel as required for meetings and training sessions.

Responsibilities

• Serve as the primary point of contact for HQ USSPACECOM IT support, managing an average of 700 tickets monthly
• Provide telephone, ticket submission, email, and walk-up support at Building 1, Newport, and Bayfield facilities
• Remediate hardware and software issues that can be resolved on-site without specialized resources
• Coordinate with system/capability owners to resolve complex software or network issues
• Track, properly assign, and coordinate tickets submitted by customers
• Report problem resolution status to affected customers and maintain historical records
• Coordinate with external maintenance agencies to isolate faults, restore service, and make repairs
• Configure and troubleshoot military devices including desktops, mobile devices, and printers
• Coordinate with host-bases and service providers for communication/IT requests
• Complete ingress/egress paperwork for equipment and software from facilities
• Maintain maintenance management continuity documentation
• Oversee daily scheduled and unscheduled maintenance
• Assign job control numbers and meet restoral priorities according to USSPACECOM standards

Skills

TS/SCI clearance

CompTIA Security+

Military IT systems

Troubleshooting

Communication skills

Ticket management

Security clearance maintenance

Travel readiness

Job description

TekSynap Corporation is seeking a CSD Helpdesk Technician to join our team supporting HQ USSPACECOM personnel across multiple facilities. This role serves as the frontline for IT and communications-related issues for mission computer hardware, software, and LANs.

The successful candidate will manage a high volume of tickets, provide on-site and remote support at Newport, Bayfield, and Building 1, and coordinate with external vendors to restore services.