TS/SCI Help Desk Technician – Advanced IT Support

Chenega Professional Services Strategic Business Unit; Alexandria (VA); On-site; USD 50,000 - 52,000; Full time

Job summary

Chenega MIOS at Ft. Belvoir, VA seeks a Help Desk Technician to provide tier I–III support, manage user accounts, maintain Active Directory, and support secure and non-secure video systems.

The candidate will work with government networks (NIPR/SIPR/JWICS) and AWS GovCloud, ensuring compliance and timely problem resolution. Required: HS diploma or GED, 5+ years in IT support, DoD 8570 IAT II (Security+), and TS/SCI clearance.

Qualifications

• Must have strong familiarity with MS Word, Excel, PowerPoint, Outlook and basic database use.
• DoD 8570 IAT II (Security+ minimum) certification or higher is required.
• TS/SCI clearance required to access sensitive information.

Responsibilities

• Maintain and update the service desk ticketing system.
• Coordinate with external support stakeholders for NIPR, SIPR, JWICS, and AWS GovCloud.
• Install and support baseline desktop images and standard applications.
• Monitor cybersecurity vulnerabilities and apply patches per NIST controls.
• Configure, diagnose, and repair hardware and peripherals.

Skills

MS Office

Education

High school diploma or GED

DoD 8570 IAT II (Security+ minimum)

TS/SCI clearance required

Tools

Active Directory

Job description

Chenega MIOS at Ft. Belvoir, VA seeks a Help Desk Technician to provide tier I–III support, manage user accounts, maintain Active Directory, and support secure and non-secure video systems.

The candidate will work with government networks (NIPR/SIPR/JWICS) and AWS GovCloud, ensuring compliance and timely problem resolution. Required: HS diploma or GED, 5+ years in IT support, DoD 8570 IAT II (Security+), and TS/SCI clearance.