TS/SCI Help Desk Technician - Tier 1/2 Support

Fusion Technology; Chantilly (VA); On-site; USD 42,000 - 56,000; Full time

Job summary

Fusion Technology in Chantilly, VA is seeking a helpdesk professional to provide Tier 1 and Tier 2 end user support for incidents and service requests. The role involves recording and updating tickets, communicating planned maintenance, and escalating unresolved issues to higher tiers.

Knowledge management and collaboration tools are used daily. Preferred candidates have a High School Diploma with 1–5 years of related experience; A+ or equivalent and ITIL Foundation are valued credentials.

Qualifications

• High School Diploma and 1–5 years of relevant helpdesk experience.
• A+ or equivalent; ITIL Foundation preferred.

Responsibilities

• Provides Tier 1 and Tier 2 end user support for incidents and service requests.
• Records and updates tickets, communicates planned maintenance and outages.
• Escalates unresolved issues to higher tiers and documents troubleshooting steps.

Skills

Tier 1 Support

Tier 2 Support

Ticketing Systems

Remote Support Tools

Endpoint Troubleshooting

Collaboration Platforms

Knowledge Management

Education

High School Diploma

A+ Certification

ITIL Foundation

Tools

Ticketing systems

Workflow tools

Remote support tools

Endpoint troubleshooting tools

Collaboration platforms

Knowledge management systems

Job description

Fusion Technology in Chantilly, VA is seeking a helpdesk professional to provide Tier 1 and Tier 2 end user support for incidents and service requests. The role involves recording and updating tickets, communicating planned maintenance, and escalating unresolved issues to higher tiers.

Knowledge management and collaboration tools are used daily. Preferred candidates have a High School Diploma with 1–5 years of related experience; A+ or equivalent and ITIL Foundation are valued credentials.