TS/SCI Help Desk Technician — Tier 1 & 2 Support

Fusion Technology LLC; Chantilly (VA); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Best-in-class 401K program

Healthcare plan

Vision and dental plans

Life insurance

Short- and long-term disability

Personal leave

Paid certifications and training

Job summary

Fusion Technology LLC in Chantilly, VA is seeking a Security-cleared IT Helpdesk Technician to provide Tier 1–2 end user support and manage service desk tickets. You will document interactions, maintain knowledge content, communicate planned maintenance, and escalate unresolved issues.

A High School Diploma with 1–5 years of helpdesk experience is required; A+ and ITIL Foundation are preferred. An active TS/SCI with Polygraph is required for this position.

Qualifications

• High School Diploma and 1-5 years of helpdesk experience.
• A+ or equivalent certification encouraged; ITIL Foundation preferred.

Responsibilities

• Provides Tier 1 and Tier 2 end user support for incidents and service requests.
• Records and updates tickets, documents customer interactions, and maintains knowledge articles.
• Communicates planned maintenance and service outages.
• Escalates unresolved issues to higher tiers and uses ticketing and remote tools.
• Produces ticket updates and troubleshooting notes.

Skills

Tier 1 support

Tier 2 support

End user support

Ticketing systems

Remote support

Knowledge management

Education

High School Diploma

A+ Certification

ITIL Foundation

Tools

Ticketing software

Remote desktop tools

Job description

Fusion Technology LLC in Chantilly, VA is seeking a Security-cleared IT Helpdesk Technician to provide Tier 1–2 end user support and manage service desk tickets. You will document interactions, maintain knowledge content, communicate planned maintenance, and escalate unresolved issues.

A High School Diploma with 1–5 years of helpdesk experience is required; A+ and ITIL Foundation are preferred. An active TS/SCI with Polygraph is required for this position.