TS/SCI Help Desk Specialist - Secure IT Support

Titan Technologies; Kapolei (HI); On-site; USD 104,000 - 120,000; Full time

Job summary

Titan Technologies, LLC seeks an experienced, self-directed Help Desk Specialist to support the SITEC III contract for USSOCOM and deployed forces. You will handle end-user incidents, create and manage tickets, assist with email, accounts, and standard desktop applications, and coordinate resolutions across site locations. The role requires a DoD TS/SCI clearance and a strong customer-service mindset, with the ability to communicate clearly in writing and speech.

On-site work at Camp H. M.

Qualifications

• High School Diploma with 6 years of relevant experience.
• Associate’s Degree with 4 years of relevant experience.
• Bachelor’s Degree with 2 years of relevant experience.
• Compliance with DoW 8140 work role code 411.

Responsibilities

• Create tickets within the ITSM tool.
• Troubleshoot and repair end user devices.
• Install and troubleshoot software.
• Re-image hardware.
• Perform shared file access maintenance.
• Maintain accounts.
• Create tokens.
• Reset CAC/Token pins.
• Maintain local registration authority capabilities.
• Provide information and tracking on IT projects, incidents, and changes affecting customers.
• Escalate tickets to other IT support groups and/or vendor support.

Skills

Clearance: TS/SCI

Communication

Customer service

Education

High School Diploma

Associate’s Degree

Bachelor’s Degree

Job description

Titan Technologies, LLC seeks an experienced, self-directed Help Desk Specialist to support the SITEC III contract for USSOCOM and deployed forces. You will handle end-user incidents, create and manage tickets, assist with email, accounts, and standard desktop applications, and coordinate resolutions across site locations. The role requires a DoD TS/SCI clearance and a strong customer-service mindset, with the ability to communicate clearly in writing and speech.

On-site work at Camp H. M.