TS/SCI Help Desk Specialist | EndUser IT Support & Incidents

Titan Technologies; Hawaii; On-site; USD 104,000 - 120,000; Full time

Benefits offered by this job

COLA

Housing allowances

Job summary

Titan Technologies, LLC is seeking an experienced Help Desk Specialist to support USSOCOM and related commands under SITEC III, delivering a full spectrum of IT services globally. You will act as POC for end-user incidents, manage tickets, coordinate resolutions, and escalate to appropriate groups while ensuring timely service delivery.

The role requires DoD TS/SCI clearance and solid knowledge of ITSM processes, with experience in end-user support, account maintenance, and software

Qualifications

• DoD TS/SCI clearance is required.
• Education/experience options: High School Diploma + 6 years, Associate’s +4, Bachelor’s +2.
• Compliance with DoW 8140 work role code 411.

Responsibilities

• Create tickets within the IT Service Management (ITSM) tool.
• Troubleshoot and repair end user devices.
• Install and troubleshoot software.
• Re-image hardware.
• Perform shared file access maintenance.
• Maintain accounts.
• Create tokens.
• Reset CAC/Token pins.
• Maintain local registration authority capabilities.
• Provide information and tracking on IT Projects, ASIs, incidents, and changes that impact customers and escalate as needed.

Skills

Clearance TS/SCI

Customer service

Communication

Education

High School Diploma

Associate’s Degree

Bachelor’s Degree

Security+

CND

GFACT

FSEC

Tools

ITSM Tool

Job description

Titan Technologies, LLC is seeking an experienced Help Desk Specialist to support USSOCOM and related commands under SITEC III, delivering a full spectrum of IT services globally. You will act as POC for end-user incidents, manage tickets, coordinate resolutions, and escalate to appropriate groups while ensuring timely service delivery.

The role requires DoD TS/SCI clearance and solid knowledge of ITSM processes, with experience in end-user support, account maintenance, and software