Senior Help Desk Specialist - TS/SCI, EOC & ITSM

Titan Technologies; Aiea (HI); On-site; USD 104,000 - 120,000; Full time

Benefits offered by this job

COLA

Housing allowance

Job summary

Titan Technologies, LLC seeks an experienced Help Desk Specialist to support the SITEC III contract for USSOCOM and deployed forces worldwide. The role focuses on incident resolution, user support, and coordination with multiple IT teams to maintain secure, stable operations.

You will manage tickets in ITSM, assist with CAC/token resets, and ensure proper escalation of issues while delivering reliable customer service under DoD requirements.

Qualifications

• Experience to support USSOCOM SITEC III contract and DoD IT environments.
• Ability to troubleshoot end-user devices and desktop applications.
• Familiarity with ITSM ticketing, incident tracking, and escalation processes.
• Knowledge of CAC/Token resets and DoD security requirements.

Responsibilities

• Create tickets within the ITSM tool.
• Troubleshoot and repair end user devices.
• Install and troubleshoot software.
• Perform shared file access maintenance.
• Maintain accounts.
• Reset CAC/Token pins.
• Maintain local registration authority capabilities.
• Provide information and tracking on IT projects, incidents and changes, ensuring proper routing.

Skills

Help desk experience

DoD TS/SCI clearance

Customer service

IT troubleshooting

Education

High School Diploma

Associate's Degree

Bachelor's Degree

Tools

ITSM tools

CAC/token reset procedures

PC operating systems

Job description

Titan Technologies, LLC seeks an experienced Help Desk Specialist to support the SITEC III contract for USSOCOM and deployed forces worldwide. The role focuses on incident resolution, user support, and coordination with multiple IT teams to maintain secure, stable operations.

You will manage tickets in ITSM, assist with CAC/token resets, and ensure proper escalation of issues while delivering reliable customer service under DoD requirements.