TS/SCI Help Desk Specialist — IT Support for SOF

Titan Technologies; Aiea (HI); On-site; USD 104,000 - 120,000; Full time

Benefits offered by this job

COLA allowances

Housing allowance

Service-Disabled Veteran Owned

Job summary

Titan Technologies, LLC seeks an experienced Help Desk Specialist for the SITEC III program to support USSOCOM and deployed forces. The role involves incident tracking, user support, and coordination across multiple IT teams, ensuring timely resolutions and effective service delivery. Based at Camp H.

M. Smith, Aiea, HI, the position requires a DoD TS/SCI clearance, relevant IT experience, and the ability to manage end-user incidents with a strong customer-service orientation.

Qualifications

• DoD TS/SCI clearance required.
• Education/experience options listed in job description.
• Bachelor’s in IT field with 8+ years of relevant experience stated in compliance section.
• Certifications: Security+, GIAC Foundational Cybersecurity Technologies (GFACT), Foundational Security Certification (FSEC).
• Experience managing help desks in a multi-user environment; strong communication and customer service.

Responsibilities

• Create tickets in the ITSM tool.
• Troubleshoot and repair end user devices.

Skills

Clearance: DoD TS/SCI

Help desk support

Customer service

Education

High School Diploma + 6 years experience

Associate’s Degree + 4 years experience

Bachelor’s Degree + 2 years experience

Bachelor’s Degree in IT-related field + 8+ years

Job description

Titan Technologies, LLC seeks an experienced Help Desk Specialist for the SITEC III program to support USSOCOM and deployed forces. The role involves incident tracking, user support, and coordination across multiple IT teams, ensuring timely resolutions and effective service delivery. Based at Camp H.

M. Smith, Aiea, HI, the position requires a DoD TS/SCI clearance, relevant IT experience, and the ability to manage end-user incidents with a strong customer-service orientation.