TS/SCI Help Desk Specialist II – SAP & IT Security Pro

Redtracetech

Washington (District of Columbia)

On-site

USD 53,000 - 68,000

Full time

2 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

401(k) plan

Annual bonus

Certification bonuses

Tuition reimbursement

Health insurance

Paid vacation

Holidays

Team events

Job summary

RedTrace Technologies invites applications for a Help Desk Specialist II position at Joint Base Anacostia-Bolling (JBAB), DC. The role delivers on-site end-user, desktop, and network support for classified SAP environments.

The candidate will install software, update the knowledge base, and ensure IT policy compliance while enabling secure access for users. Required are 5+ years IT experience, SAP experience, and a BS degree.

Qualifications

5+ years of experience in information technology or a related field.
CompTIA Security+ (DoD 8570 IAT Level II) within 6 months of hire.
BS degree in Computer Science, Information Technology, or equivalent experience (4 years).
SAP experience required.

Responsibilities

Install and support commercial software and related upgrades
Update the solutions database with applicable resolutions
Provide problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop systems
Monitor and enforce all IT policies and procedures
Assist with setting up new users in IDAM and multiple-level security LDAP profiles
Install and configure computers, monitors, network infrastructure, and peripherals such as printers and scanners
Maintain, upgrade, and repair PCs/laptops and Windows desktop applications for all systems