Help Desk Specialist II

Hruckus; Washington (District of Columbia); On-site; USD 61,000 - 75,000; Full time

Job summary

HRUCKUS is seeking a Help Desk Specialist II for a role supporting the Department of the Air Force at Joint Base Anacostia-Bolling (JBAB) in Washington, DC. The ideal candidate holds an active TS/SCI clearance, 5+ years of IT experience, and a DoD 8570.01-M IAT Level II certification.

The position involves providing end-user support, troubleshooting, and maintaining documentation to ensure timely resolutions and adherence to IT policies.

Qualifications

• Active TS/SCI clearance required.
• Minimum 5 years of IT or related field experience.
• DoD 8570.01-M IAT Level II certification required.

Responsibilities

• Provide end-user IT support and resolve technical issues.
• Respond to calls, emails, and requests for assistance.
• Document, track, and monitor problems to ensure timely resolution.
• Install and support commercial software and upgrades.
• Update knowledge base with resolutions.
• Configure hardware, software, and network components.

Skills

5+ years IT experience

CTIP Training

Education

Bachelor’s degree in Computer Science, Information Technology

DoD 8570.01-M IAT Level II

Tools

SAP

Job description

Veteran-Owned Firm Seeking a Help Desk Specialist II with TS/SCI for a role at Joint Base Anacostia-Bolling (JBAB) in Washington, DC.

My name is Stephen Hrutka. I lead a Veteran-Owned management consulting firm in Washington, DC. We specialize in Technical and Cleared Recruiting for the Department of Defense (DoD), the Intelligence Community (IC), and other advanced defense agencies.

At HRUCKUS, we support fellow Veteran-Owned businesses by helping them recruit for positions across organizations such as the VA, SBA, HHS, DARPA, and other leading-edge R&D-focused defense agencies.

We seek to fill a Help Desk Specialist II position at Joint Base Anacostia-Bolling (JBAB) in Washington, DC.

The ideal candidate must hold an active TS/SCI clearance, a minimum of 5 years of experience in Information Technology or a related field, and a DoD 8570.01-M IAT Level II certification.

Executive Summary:

HRUCKUS seeks a Help Desk Specialist II for a role supporting the Department of the Air Force at Joint Base Anacostia-Bolling (JBAB) in Washington, DC.

Position Description:

The Help Desk Specialist II will provide support to end users on a variety of issues. Identify, research, and resolve technical problems. Respond to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution.

Position Job Duties:

• Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
• Responds to telephone calls, emails and personnel requests for technical support.
• Documents, tracks, and monitors the problem to ensure a timely resolution.
• Software installation and support of commercial software and related upgrades
• Update solutions database with applicable resolutions
• Problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop
• Monitors and enforces all IT policies and procedures
• Assist with setting up new users in IDAM and multiple level security LDAP profiles
• Installs and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware
• Maintains, upgrades and repairs PCs/laptops and Window desktop applications for all systems

Position Qualifications:

• 5+ years of experience in information technology or a related field
• SAP experience required
• Combatting Trafficking in Persons (CTIP) Training

Education:

• Bachelor’s degree in Computer Science, Information Technology

Certifications:

• Must meet position and certification requirements outlined in DoD Directive 8570.01-M for Information Assurance Technician Level 2

Security Clearance:

• Must possess current Top Secret/Special Compartmented Information (TS/SCI) eligibility
• Eligibility for access to Special Access Program Information
• Willingness to submit to a Counterintelligence polygraph

Details:

• Job Title: Help Desk Representative II
• Security Clearance Requirement: TS/SCI
• Assignment Type: Full-time
• Salary: Dependent on the candidate's experience, with a target range of up to $68,000.