Help Desk Specialist II (TS, w/ SCI Eligibility)

Redtracetech; Washington (District of Columbia); On-site; USD 53,000 - 68,000; Full time

Benefits offered by this job

401(k) plan

Annual bonus

Certification bonuses

Tuition reimbursement

Health insurance

Paid vacation

Holidays

Team events

Job summary

RedTrace Technologies invites applications for a Help Desk Specialist II position at Joint Base Anacostia-Bolling (JBAB), DC. The role delivers on-site end-user, desktop, and network support for classified SAP environments.

The candidate will install software, update the knowledge base, and ensure IT policy compliance while enabling secure access for users. Required are 5+ years IT experience, SAP experience, and a BS degree.

Qualifications

• 5+ years of experience in information technology or a related field.
• CompTIA Security+ (DoD 8570 IAT Level II) within 6 months of hire.
• BS degree in Computer Science, Information Technology, or equivalent experience (4 years).
• SAP experience required.

Responsibilities

• Install and support commercial software and related upgrades
• Update the solutions database with applicable resolutions
• Provide problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop systems
• Monitor and enforce all IT policies and procedures
• Assist with setting up new users in IDAM and multiple-level security LDAP profiles
• Install and configure computers, monitors, network infrastructure, and peripherals such as printers and scanners
• Maintain, upgrade, and repair PCs/laptops and Windows desktop applications for all systems

Skills

5+ years experience

Travel 10-25%

Education

Bachelor''s degree in Computer Science/IT

CompTIA Security+ certification

Tools

SAP

Job description

SECURITY CLEARANCE REQUIREMENT: TS, WITH SCI ELIGIBILITY

***POSITION REQUIRES US CITIZENSHIP***

Position Title: Help Desk Specialist II

Location: Joint Base Anacostia-Bolling (JBAB), DC

The anticipated salary range for this position is $53,000 - $68,000. Actual compensation will be determined based on the candidate’s qualifications and experience, geographic location, contractual requirements, and other relevant business considerations. The final salary may fall outside the stated range.

Position Description:

The Help Desk Specialist provides on-site end-user, desktop, and network support for the customer’s classified Special Access Program environments.

We are seeking a Help Desk Specialist II to carry out the following duties and responsibilities:

• Install and support commercial software and related upgrades
• Update the solutions database with applicable resolutions
• Provide problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop systems
• Monitor and enforce all IT policies and procedures
• Assist with setting up new users in IDAM and multiple-level security LDAP profiles
• Install and configure computers, monitors, network infrastructure, and peripherals such as printers and scanners
• Maintain, upgrade, and repair PCs/laptops and Windows desktop applications for all systems

Qualifications:

• 5+ years of experience in information technology or a related field
• SAP experience required
• CompTIA Security+ (DoD 8570 IAT Level II) within 6 months of hire
• BS degree in Computer Science, Information Technology, or equivalent experience (4 years)
• 10%-25% Travel

Security Clearance:

• TS with SCI eligibility
• Ability to obtain TS/SCI with Counterintelligence polygraph
• Eligibility for access to Special Access Program (SAP) Information

Military Experience Welcome (MOS / AFSC / Rating):

• Enlisted: Army 25B, 25U; Air Force 1D7X1 (formerly 3D0X2), 3D1X2; Navy Information Systems Technician (IT); Marine Corps 0671, 0631
• Officer and Warrant Officer: Army 25A, 26A, 255A, 255N; Air Force 17D; Navy 1820; Marine Corps 0602

Employee Benefits:

• Competitive salary for well-qualified applicants
• 401(k) plan
• Annual performance bonus
• Certification and advanced degree attainment bonuses
• Student Loan / Tuition reimbursement
• Health Care Insurance (medical, dental, vision)
• Up to four weeks of paid vacation
• 11Federal Holidays, and 3 Floating Holidays
• Team bonding events

RedTrace Technologiesis an EOE employer