TS/SCI Help Desk Specialist — Government IT

Cricket Wireless LLC.; Columbia (MD); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Paid Time Off and Holidays

Paid Parental Leave

Disability Benefits

Employee discounts up to 50% on AT&T**

Job summary

AT&T Global Public Sector is seeking a Help Desk Specialist for a government client site in Laurel, MD. The role requires TS/SCI with polygraph clearance, with rotating shifts and 5 days a week onsite.

You will provide tier 1/2 support, document incidents in ServiceNow, and help customers with access to collaboration services on a government intranet. The position demands a strong security posture per DoD 8570.01-M and IAT Level I certifications, plus relevant years of experience aligned to

Qualifications

• One (1) year of demonstrated Help Desk experience required with a Bachelor's degree.
• Minimum three (3) years of Help Desk experience with an Associate degree.
• Minimum five (5) years of Help Desk experience with a High School diploma.
• Compliance with DOD 8570.01-M with a minimum certification of IAT Level I.

Responsibilities

• Provide tier 1 and 2 help desk support to customers via phone, email, chat, and tickets.
• Document and communicate outage information and ticket updates in ServiceNow.
• Troubleshoot customer accounts and users’ ability to log on to collaboration services.
• Follow SOPs to perform basic troubleshooting, restart services/servers to resolve issues.
• Escalate tickets as needed and maintain clear communications with customers and co‑workers.

Skills

Help desk experience

IAT Level I

Education

Bachelor's degree

Associate degree

High School diploma

Tools

A+ certification

CCNA-Security

NET+

SSCP

Security+

Job description

AT&T Global Public Sector is seeking a Help Desk Specialist for a government client site in Laurel, MD. The role requires TS/SCI with polygraph clearance, with rotating shifts and 5 days a week onsite.

You will provide tier 1/2 support, document incidents in ServiceNow, and help customers with access to collaboration services on a government intranet. The position demands a strong security posture per DoD 8570.01-M and IAT Level I certifications, plus relevant years of experience aligned to