Help Desk Specialist - TS/SCI Poly, 24/7 Govt IT Support

Quevera; Odenton (MD); On-site; USD 55,000 - 75,000; Full time

Job summary

Quevera is seeking a Help Desk Specialist in Odenton, MD to support a government intranet environment with 24/7 operations. The role requires a current TS/SCI with Polygraph clearance and DoD 8570.01-M IAT Level I certifications (e.g., SEC+, CCNA, A+, Net+).

You will provide Tier 1 support, document issues in ServiceNow, and work rotating shifts in a small, mission-focused team. Four years of Help Desk experience with an Associate's degree (or a Bachelor's degree in lieu of experience) is

Qualifications

• Four years of Help Desk experience or a Bachelor's degree may substitute experience.
• DoD 8570.01-M with a minimum IAT Level I certification (SEC+, CCNA, A+, Net+).
• Current TS/SCI with Polygraph clearance required to apply.
• Experience with ticketing systems and customer-facing support.

Responsibilities

• Provide Tier 1 help desk support to a government intranet user community.
• Monitor service health and document outages; restart services as needed.
• Log and communicate issues in ServiceNow; escalate when required.
• Assist users with login and basic service usage; maintain SOP adherence.

Skills

Help Desk experience

Tier 1 Support

Customer service

Communication skills

Education

Associate's degree

Bachelor's degree

Tools

ServiceNow

Job description

Quevera is seeking a Help Desk Specialist in Odenton, MD to support a government intranet environment with 24/7 operations. The role requires a current TS/SCI with Polygraph clearance and DoD 8570.01-M IAT Level I certifications (e.g., SEC+, CCNA, A+, Net+).

You will provide Tier 1 support, document issues in ServiceNow, and work rotating shifts in a small, mission-focused team. Four years of Help Desk experience with an Associate's degree (or a Bachelor's degree in lieu of experience) is