Help Desk Specialist I — TS/SCI (Onsite, Government)

AT&T; Columbia (MD); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays

Paid Parental Leave

Disability Benefits

Life Insurance

Employee Discounts

Job summary

AT&T Global Public Sector is seeking a Help Desk Specialist to support Public Sector Solutions at Laurel, MD, with a TS/SCI clearance. The role requires on-site presence 5 days/week, serving a government intranet environment and a large user community.

The candidate will provide tier 1/2 support, monitor services, document outages, and use SOPs to restart services or servers as needed. 40-hour week, competitive salary and benefits included.

Qualifications

• 1 year of demonstrated Help Desk experience with a Bachelor's degree.
• 3 years of Help Desk experience with an Associate degree.
• 5 years of Help Desk experience with a High School diploma.
• DOD 8570.01-M compliance with a minimum certification of IAT Level I (A+, CCNA-Security, NET+, SSCP, Security+)

Responsibilities

• Provide level 1 and 2 response to customer service requests via phone, email, chat, and tickets.
• Document all communications in ServiceNow and escalate as needed.
• Troubleshoot user accounts and logon issues to the collaboration environment.
• Provide basic instructions on how to use services to external and internal customers.
• Document outage information and communicate with coworkers and customers.

Skills

Customer service

Help desk experience

Ticketing systems

Education

Bachelor's degree

Associate degree

High School diploma

Tools

ServiceNow

Active Directory

Job description

AT&T Global Public Sector is seeking a Help Desk Specialist to support Public Sector Solutions at Laurel, MD, with a TS/SCI clearance. The role requires on-site presence 5 days/week, serving a government intranet environment and a large user community.

The candidate will provide tier 1/2 support, monitor services, document outages, and use SOPs to restart services or servers as needed. 40-hour week, competitive salary and benefits included.