TS/SCI Help Desk Specialist — Cyber Ops Support

Helm Point Solutions, Inc.; Fort Meade (MD); On-site; USD 81,000 - 85,000; Full time

Benefits offered by this job

401(k) with Company Match

Profit Sharing & Performance Bonuses

Leave Buy-Back Program

Flexible work environment

Job summary

Helm Point Solutions, Inc. is seeking Help Desk Specialists to support a government program in the Ft. Meade area. You will provide tier-1 support, monitor system health, and document outages in ServiceNow, following SOPs for quick restoration of services.

The role requires TS/SCI with Polygraph, four years of help desk experience (Bachelor's acceptable in lieu), and DoD 8570.01-M IAT Level I certification. Join a security-cleared team with growth opportunities.

Qualifications

• TS/SCI with Polygraph clearance is required.
• Four years of Help Desk experience with an Associate's degree; a Bachelor's may substitute.
• Compliance with DoD 8570.01-M with IAT Level I certification.

Responsibilities

• Provide service availability monitoring and help desk support for government intranet users.
• Monitor health/status and take corrective actions during outages.
• Use SOPs to perform basic troubleshooting and restart services as needed.
• Document outage information and communicate with coworkers and customers.
• Provide tier 1 response via phone, email, chat and tickets.
• Document communications in ServiceNow and escalate as needed.
• Provide basic instructions on using services to customers.
• Troubleshoot login to the collaboration environment.

Skills

Help desk experience

Customer support

IAT Level I

IAT Level I (SEC+)

IAT Level I (CCNA)

IAT Level I (A+)

IAT Level I (Net+)

DoD 8570.01-M

Education

Associate's degree

Bachelor's degree allowed

Tools

ServiceNow

Job description

Helm Point Solutions, Inc. is seeking Help Desk Specialists to support a government program in the Ft. Meade area. You will provide tier-1 support, monitor system health, and document outages in ServiceNow, following SOPs for quick restoration of services.

The role requires TS/SCI with Polygraph, four years of help desk experience (Bachelor's acceptable in lieu), and DoD 8570.01-M IAT Level I certification. Join a security-cleared team with growth opportunities.