Security-Cleared Customer Support Analyst (TS/SCI)

General Dynamics Information Technology (GDIT); Annapolis (MD); On-site; USD 46,000 - 62,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health and wellness

Internal mobility team

Paid education and certifications

Cutting-edge technology training

Job summary

General Dynamics Information Technology (GDIT) seeks a Customer Service Analyst Associate to support our client via phone, chat, and email. You will validate requests, route tickets, and ensure tasks align with established standards. This on-site role in Annapolis, MD requires US citizenship and a TS/SCI w/ Poly clearance.

Join a team focused on delivering reliable customer service, escalating issues when necessary, and maintaining SLA-driven performance in a dynamic environment.

Qualifications

• Education: High School Diploma/GED.
• Experience: 1+ years of related experience.
• Citizenship: US Citizen required.
• Security: TS/SCI with Polygraph clearance required.
• Skills: strong communication and problem solving.

Responsibilities

• Provide support via telephone, chat, and email to customers and technicians.
• Validate work requests for completeness and adherence to standards.
• Prioritize and assign daily work based on SLA and priority.
• Escalate issues to higher level management when needed.

Skills

Computer Literacy

Customer Relationships

Customer Service

Learning Quickly

Reliable

Education

High School Diploma/GED

Job description

General Dynamics Information Technology (GDIT) seeks a Customer Service Analyst Associate to support our client via phone, chat, and email. You will validate requests, route tickets, and ensure tasks align with established standards. This on-site role in Annapolis, MD requires US citizenship and a TS/SCI w/ Poly clearance.

Join a team focused on delivering reliable customer service, escalating issues when necessary, and maintaining SLA-driven performance in a dynamic environment.