Onsite Administrative Clerk — Federal Traveler Programs

TeleSolv Group; San Francisco (CA); On-site; USD 76,457,000 - 81,278,000; Full time

Job summary

TeleSolv Consulting has an immediate opportunity to work with the Federal Government as a General Clerk III, enabling you to have a Tier 4 Public Trust Background investigation. This onsite role is based in San Francisco, CA.

The ideal candidate will provide customer-focused administrative support for Trusted Traveler Program applicants, including identity verification, appointment scheduling, database checks, and daily reporting. Must be a U.S.

Qualifications

• Must be a U.S. Citizen.
• Willing to undergo an intense background check.
• Active Tier 4 Public Trust, or the ability to obtain and maintain one.
• High school diploma or GED from an accredited institution recognized by the U.S. Department of Education.
• Two (2) years of general administrative experience with customer interface.
• Two (2) years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).
• Two (2) years of related undergraduate study may substitute for experience.

Responsibilities

• May greet and check-in applicants.
• Verify identity of applicant and confirm that applicant has required documents to complete transactions. Contractor staff will determine customer needs, answer general inquiries and concerns, and ensure that the check-in process is performed in a timely manner to prevent a back-up of customers awaiting assistance.
• Maintain accessible, up to date written information on program requirements, enrollment process, and other relevant material to expeditiously assist the general public and program members via phone or in person.
• Notify the Government inspection staff of any information which could adversely affect a person's application for acceptance into the program.
• Check applicant-supplied information by accessing government databases.
• May need to escort applicants to designated locations
• Provide performance reports.
• Compile data to provide daily performance reports reflecting all activities performed by CBP officers and Contractor staff.
• Schedule interview appointments in the Trusted Traveler Programs Internal.
• Assist the public with creating accounts and submitting online applications for initial enrollment, renewal, card replacement, vehicle enrollment and termination, updating mailing address and license plate information.
• Assist the public with membership card activation.

Skills

Customer interface

Education

High school diploma or GED

Undergraduate study substitute experience

Tools

Microsoft Office Suite

Job description

TeleSolv Consulting has an immediate opportunity to work with the Federal Government as a General Clerk III, enabling you to have a Tier 4 Public Trust Background investigation. This onsite role is based in San Francisco, CA.

The ideal candidate will provide customer-focused administrative support for Trusted Traveler Program applicants, including identity verification, appointment scheduling, database checks, and daily reporting. Must be a U.S.