General Clerk III - 542782

TeleSolv Group; Calais (ME); On-site; USD 28,000 - 32,000; Full time

Job summary

TeleSolv Consulting in Calais, ME seeks a detail-oriented General Clerk III to support the federal program with customer-focused administrative tasks and identity verification. The role requires local residency and the ability to undergo a Tier 4 Public Trust background check.

Responsibilities include greeting applicants, verifying documents, updating program information, and generating daily performance reports for CBP officers and contractor staff. A reliable commute is essential.

Qualifications

• U.S. Citizen with ability to pass an intense background check.
• High school diploma or GED from a recognized institution.
• Two years of general administrative experience with customer interface.
• Two years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).

Responsibilities

• Greet and check-in applicants.
• Verify identity and ensure required documents for transactions.
• Provide information on program requirements and enrollment processes.
• Notify Government inspection staff of adverse information.
• Check applicant information against government databases.
• Provide daily performance reports.
• Compile data for daily CBP and contractor activity reports.
• Schedule interview appointments in the Trusted Traveler Programs Internal.
• Assist with creating accounts and submitting online applications.

Skills

Customer service

Administrative experience

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

General Clerk III - 542782

Department: Federal Services

Employment Type: Full Time

Location: Calais, ME

Compensation: $20.84 / hour

Description

TeleSolv Consulting is seeking a detail‑oriented General Clerk III enabling you to have a Tier 4 Public Trust Background investigation.

This role will support the federal government and all applicants MUST be local to the Calais, ME area.

Please Note

To be considered for these positions, All candidates MUST be punctual for all scheduled interviews. Arriving on time helps ensure a smooth interview process and reflects professional readiness for the role.

MUST dress in professional business casual attire.

MUST have a reliable source of transportation.

The ideal candidate will provide customer-focused administrative support for Trusted Traveler Program applicants, including identity verification, application assistance, appointment scheduling, database checks, and daily reporting.

Responsibilities:

• Greet and check-in applicants.
• Verify identity of applicant and confirm that applicant has required documents to complete transactions. Contractor staff will determine customer needs, answer general inquiries and concerns, and ensure that the check-in process is performed in a timely manner to prevent a back-up of customers awaiting assistance.
• Maintain accessible, up to date written information on program requirements, enrollment process, and other relevant material to expeditiously assist the general public and program members via phone or in person.
• Notify the Government inspection staff of any information which could adversely affect a person’s application for acceptance into the program.
• Check applicant-supplied information by accessing government databases.
• Provide performance reports.
• Compile data to provide daily performance reports reflecting all activities performed by CBP officers and Contractor staff.
• Schedule interview appointments in the Trusted Traveler Programs Internal.
• Assist the public with creating accounts and submitting online applications for initial enrollment, renewal, card replacement, vehicle enrollment and termination, updating mailing address and license plate information.
• Assist the public with membership card activation.

Requirements:

Minimum Requirements:

• U.S. Citizen.
• Willing to go through an intense background check
• Active Tier 4 Public Trust, or the ability to obtain and maintain one.
• High school diploma or a General Equivalency Diploma (GED) from an accredited institution recognized by the U.S. Department of Education.
• Two (2) years of general administrative experience with customer interface.
• Two (2) years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).
• Two (2) years of related undergraduate study may substitute for experience.