Trusted Service Advisor for Commercial Trucks

Hireology; Seattle (WA); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Paid time off

Company holidays

Ongoing training

Career development

Job summary

RWC Group is seeking a Service Advisor to be the trusted interface between customers and our technicians. You will guide customers through the repair process from check-in to delivery, ensuring clear communication, accurate repair documentation, and timely updates.

The role emphasizes problem-solving, relationship building, and a focus on delivering high-quality care for commercial trucks and buses.

Qualifications

• Demonstrated customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Strong organizational and teamwork abilities.

Responsibilities

• Welcome customers and provide an exceptional service experience from check-in to vehicle delivery.
• Listen to customer concerns and accurately document repair needs.
• Coordinate repair orders and communicate with technicians to keep work moving efficiently.
• Provide repair recommendations, estimates, and timely status updates.
• Help maximize shop productivity by effectively managing repair flow and technician schedules.
• Coordinate parts and warranty requirements to ensure timely repairs.
• Resolve customer concerns with professionalism and a customer-first mindset.
• Build lasting customer relationships that encourage repeat business and referrals.

Skills

Customer service

Communication

Multitasking

Organization

Teamwork

Automotive knowledge

Job description

RWC Group is seeking a Service Advisor to be the trusted interface between customers and our technicians. You will guide customers through the repair process from check-in to delivery, ensuring clear communication, accurate repair documentation, and timely updates.

The role emphasizes problem-solving, relationship building, and a focus on delivering high-quality care for commercial trucks and buses.