Commercial Truck Service Advisor | Fleet & Warranty Support

TED BRITT AUTOMOTIVE GROUP; Chantilly (VA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly pay + incentives

Health insurance (medical, dental, & V

401(k) with employer match

Paid sick leave, vacation, and paidhol

Job summary

Ted Britt Ford Pro Elite Commercial Truck Repair Center is hiring a Service Advisor to support our growing commercial truck service operation. You will greet customers, write repair orders, and communicate estimates and timelines to clients.

The ideal candidate has strong communication skills, experience with fleet customers, and the ability to multitask in a busy service environment. dealership management systems experience is a plus.

Qualifications

• High school diploma or equivalent required.
• Excellent customer service, communication, and organizational skills are essential.
• Experience with fleet and commercial vehicle customers is a plus.
• Ability to multitask in a fast-paced service environment.
• Experience with dealership management systems is preferred.

Responsibilities

• Greet customers promptly and professionally.
• Write repair orders accurately based on customer concerns and technician findings.
• Communicate repair recommendations, estimates, and completion timelines to customers.
• Coordinate workflow between customers, technicians, and parts department personnel.
• Monitor repair progress and provide status updates to customers.
• Review completed repair orders for accuracy and proper documentation.
• Assist with warranty and fleet account documentation as required.
• Build and maintain strong relationships with commercial and fleet clients.

Skills

Customer service

Communication

Organizational skills

Multitasking

Relationship-building

Education

High school diploma

Tools

Dealership Management Systems

Job description

Ted Britt Ford Pro Elite Commercial Truck Repair Center is hiring a Service Advisor to support our growing commercial truck service operation. You will greet customers, write repair orders, and communicate estimates and timelines to clients.

The ideal candidate has strong communication skills, experience with fleet customers, and the ability to multitask in a busy service environment. dealership management systems experience is a plus.