Truck Service Advisor: Customer-Focused, Growth Path

SelecTransportation Resources, LLC.; Port Lavaca (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

SelecTransportation Resources, LLC. seeks a dedicated Service Advisor to be the primary contact for customers, ensuring service needs are accurately understood and efficiently addressed.

You will guide conversations, document concerns, and coordinate with technicians for timely, high-quality truck service. You will review estimates, explain repairs and costs clearly, maintain detailed service records, and pursue opportunities to upsell maintenance when appropriate while following up to ensure

Qualifications

• Experience in service writing/advisory roles within automotive or truck service is preferred.
• Strong understanding of truck systems, parts and maintenance procedures.
• Excellent communication and interpersonal skills are essential.
• Ability to read and interpret technical manuals and service documentation.

Responsibilities

• Greet customers promptly and professionally, establishing a positive rapport.
• Listen to and document customer concerns and service requests accurately.
• Prepare and review service estimates, explaining repairs and costs clearly.
• Coordinate with technicians to ensure timely and quality service delivery.
• Communicate progress and completion to customers effectively.
• Maintain detailed and organized service records and documentation.
• Upsell additional services or maintenance opportunities when appropriate.
• Follow up with customers post-service to ensure satisfaction.

Skills

Customer service

Truck knowledge

Communication

Organization

Software proficiency

Tech manuals

Tools

Service software

Job description

SelecTransportation Resources, LLC. seeks a dedicated Service Advisor to be the primary contact for customers, ensuring service needs are accurately understood and efficiently addressed.

You will guide conversations, document concerns, and coordinate with technicians for timely, high-quality truck service. You will review estimates, explain repairs and costs clearly, maintain detailed service records, and pursue opportunities to upsell maintenance when appropriate while following up to ensure