Service Administrator

RWC Group - San Fernando; San Fernando (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

RWC Group in California is seeking a Service Administrator to support our Service team, coordinating work orders, technician time, and billing. You'll work closely with Service Managers, Advisors, Technicians, and customers to keep operations moving.

Ideal candidates have a high school diploma or GED, strong organizational and communication skills, attention to detail, and the ability to handle multiple priorities. Proficiency in Microsoft Office and a customer-first mindset are important.

Qualifications

• High school diploma or GED required.
• Strong organizational and communication skills.
• Attention to detail and pride in accuracy.
• Enjoy helping customers and coworkers.
• Ability to manage multiple priorities until completion.
• Comfortable using Microsoft Office and learning new systems.
• Professional communication in person, phone, and electronic.
• Work well independently and in a team.
• Interest in learning commercial truck and service terminology.

Responsibilities

• Open, update, and prepare service work orders for closing.
• Monitor open work orders and keep the process moving.
• Review technician time entries and assist with timecard adjustments.
• Support accurate billing for customer-pay and warranty work.
• Ensure required information and comments are complete and accurate.
• Monitor cash work orders and communicate payment concerns before release.
• Assist customers by phone and in person and connect them with the Service team.
• Maintain accurate Service Department files and records.
• Communicate with Technicians, Service Advisors, managers, and other departments to resolve discrepancies.
• Provide administrative support to help the Service team operate efficiently.

Skills

Organizational skills

Excellent communication

Attention to detail

Customer service

Multitasking

Microsoft Office

Teamwork

Independent work

Learning service terminology

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Service Administrator Job Posting | RWC Group | Heavy-Duty Commercial Truck & Bus Dealership

Keep the Details Moving. Help Keep Our Customers on the Road.

RWC Group is looking for an organized, dependable, and customer-focused Service Administrator to support our Service team. In this role, you'll work closely with Service Managers, Service Advisors, Technicians, and customers to help manage work orders, technician time, billing information, service records, and day-to-day administrative needs.

At RWC Group, we're one of the largest commercial truck and bus dealership groups in the Western United States, with approximately 900 employees across Arizona, California, Oregon, Washington, and Alaska. Every day, our Service Managers lead the teams that keep customers on the road by delivering safe, high-quality repairs, exceptional customer service experiences, and operational excellence.

What You'll Do

• Open, update, and prepare service work orders for closing.
• Help monitor open work orders and keep the process moving.
• Review technician time entries and assist with authorized timecard adjustments.
• Support accurate billing for customer-pay and warranty work.
• Help ensure required information and technician comments are complete and accurate.
• Monitor cash work orders and communicate payment concerns before equipment is released.
• Assist customers by phone and in person and connect them with the appropriate Service team member.
• Maintain accurate Service Department files and records.
• Communicate with Technicians, Service Advisors, managers, and other departments to resolve missing information or discrepancies.
• Provide administrative support that helps the entire Service team operate efficiently.

We're Looking for Someone Who...

• Have a high school diploma or GED.
• Have strong organizational and communication skills.
• Pay attention to details and take pride in accurate work.
• Enjoy helping customers and coworkers.
• Can manage multiple priorities while following tasks through to completion.
• Are comfortable using Microsoft Office and learning new computer systems.
• Communicate professionally in person, by phone, and electronically.
• Work well independently and as part of a team.
• Have an interest in learning commercial truck and service terminology.

Why RWC Group?

• Competitive compensation w/ performance-based incentive opportunity
• Medical, Dental & Vision Insurance
• Company-paid Life Insurance, Short-Term Disability and Long-Term Disability
• 401(k) with Company Match
• Paid Time Off and Holidays

If you're someone who notices the details, enjoys helping people, and takes pride in keeping things organized, this could be a great opportunity to build your career with RWC Group. Most importantly, you'll join a team where your attention to detail and ability to keep things moving make a difference every day.

RWC Group is an Equal Opportunity Employer M/F/V/H. This posting is intended to provide a general overview of the position. A complete job description, including essential duties, and qualifications is available and will be provided to candidates during the selection process.