Trusted Payroll Advisor & Client Partner

Fairygodboss; Louisville (KY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Be yourself environment

Employee resource groups

Career progression opportunities

Ongoing training and mentorship

Day1 benefits: health, wellness

Volunteer time off

Job summary

ADP in Louisville, KY is seeking a Payroll Business Partner I to support PEO clients with payroll compliance and advisory services. You will serve as the primary client liaison, delivering first‑level support across multiple functional areas, and help ensure client payrolls comply with federal, state, and local laws.

The role emphasizes trusted advisory, timely guidance, and proactive problem solving to foster client retention and value in the ADP relationship.

Qualifications

• 0–1 year of client and/or service experience.
• Ability to work overtime hours during peak seasons.
• A college degree is great but not required; what matters is the ability to perform the job.

Responsibilities

• Be a trusted advisor and problem solver – use breadth of expertise to resolve time‑sensitive client issues and identify solutions.
• Build relationships – connect with clients via phone, email, or chat, exceeding expectations and upholding ADP’s core value of “Integrity is Everything.” Offer assistance to other associates and maintain open communication with peers and internal partners.
• Educate and provide recommendations – leverage ADP product and services knowledge to help clients understand product value and translate input into recommendations for leadership on best practices and training.
• Organize – adhere to a daily schedule to manage high volume inbound calls; phone time may increase during peak seasons.

Skills

Client relationship management

Problem solving

Communication

Time management

Job description

ADP in Louisville, KY is seeking a Payroll Business Partner I to support PEO clients with payroll compliance and advisory services. You will serve as the primary client liaison, delivering first‑level support across multiple functional areas, and help ensure client payrolls comply with federal, state, and local laws.

The role emphasizes trusted advisory, timely guidance, and proactive problem solving to foster client retention and value in the ADP relationship.