Payroll Business Partner

Automatic Data Processing, Inc.; Louisville (KY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Be yourself environment

Employee resource groups

Career progression opportunities

Ongoing training and mentorship

Day1 benefits: health, wellness

Volunteer time off

Job summary

ADP in Louisville, KY is seeking a Payroll Business Partner I to support PEO clients with payroll compliance and advisory services. You will serve as the primary client liaison, delivering first‑level support across multiple functional areas, and help ensure client payrolls comply with federal, state, and local laws.

The role emphasizes trusted advisory, timely guidance, and proactive problem solving to foster client retention and value in the ADP relationship.

Qualifications

• 0–1 year of client and/or service experience.
• Ability to work overtime hours during peak seasons.
• A college degree is great but not required; what matters is the ability to perform the job.

Responsibilities

• Be a trusted advisor and problem solver – use breadth of expertise to resolve time‑sensitive client issues and identify solutions.
• Build relationships – connect with clients via phone, email, or chat, exceeding expectations and upholding ADP’s core value of “Integrity is Everything.” Offer assistance to other associates and maintain open communication with peers and internal partners.
• Educate and provide recommendations – leverage ADP product and services knowledge to help clients understand product value and translate input into recommendations for leadership on best practices and training.
• Organize – adhere to a daily schedule to manage high volume inbound calls; phone time may increase during peak seasons.

Skills

Client relationship management

Problem solving

Communication

Time management

Job description

Payroll Business Partner I

ADP is hiring a Payroll Business Partner I. If you are ready to join a company that offers career advancement opportunities throughout your career journey, award‑winning training, a world‑class service environment, and an inclusive culture of collaboration and belonging, this may be an opportunity for you.

As a Payroll Business Partner I servicing ADP’s Professional Employer Organization (PEO) solution, you will provide specialized support and guidance to clients, acting as the primary client liaison for all employer‑level concerns and delivering first‑level telephone support across several complex functional areas. You will help ensure that PEO clients remain compliant with all federal, state, and local employment and tax laws by monitoring, evaluating, and directing client actions.

This role requires you to act as a trusted payroll advisor, providing timely and accurate advice around payroll compliance and delivering payroll solutions that positively impact the client’s business, foster retention and growth, troubleshoot challenges, educate clients, develop partnerships, and demonstrate deep value in the ADP client relationship.

Responsibilities

What you can expect on a typical day:

• Be a trusted advisor and problem solver – use breadth of expertise to resolve time‑sensitive client issues and identify solutions.
• Build relationships – connect with clients via phone, email, or chat, exceeding expectations and upholding ADP’s core value of “Integrity is Everything.” Offer assistance to other associates and maintain open communication with peers and internal partners.
• Educate and provide recommendations – leverage ADP product and services knowledge to help clients understand product value and translate input into recommendations for leadership on best practices and training.
• Organize – adhere to a daily schedule to manage high volume inbound calls; phone time may increase during peak seasons.

Qualifications

• 0–1 year of client and/or service experience.
• Ability to work overtime hours during peak seasons.

A college degree is great but not required; what matters is the ability to perform the job. Acceptable additional experience includes prior service experience or military experience, which is valued for its discipline, commitment, and problem‑solving skills.

Preferred Qualifications

• Certifications such as Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP).

Benefits & Culture

• Be yourself in an environment that values equity, inclusion, and belonging.
• Join Business Resource Groups to connect globally with peers.
• Advance your career in an agile, fast‑paced setting with many progression opportunities.
• Continuously learn through ongoing training, development, and mentorship.
• Enjoy comprehensive benefits from Day1 supporting health, wellness, and mental well‑being.
• Participate in community impact initiatives and receive company‑paid volunteer time.

Diversity, Equity, Inclusion & Equal Employment Opportunity

ADP is committed to an inclusive, diverse, and equitable workplace and provides equal employment opportunities regardless of protected characteristics including race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, veteran status, or disability. Hiring decisions are based upon job requirements and merit.

Ethics

ADP conducts business with the highest ethical standards and legal compliance. Employees are expected to uphold integrity and foster a respectful workplace.