Personal Banking Growth Advisor

Santander Consumer USA Inc.; Weldon (PA); On-site; USD 38,000 - 61,000; Full time

Job summary

Santander Consumer USA Inc. is seeking a Relationship Banker who builds lasting relationships, advises customers on banking, lending and investment products, and delivers exceptional service. You will cross-sell, educate customers on digital tools, and help meet branch sales targets.

Join a collaborative team and adapt to a fast-paced environment while ensuring regulatory compliance and delivering a superior customer experience.

Qualifications

• 3+ years experience selling products and/or services in an incentive-based environment.
• 12+ months experience in retail banking sales or consultative relationship sales in a related industry with proven success.
• 12+ months Santander experience related to essential functions and responsibilities.
• 12+ months customer service experience in a high-volume, fast-paced environment.
• Established relationship-building skills focused on customer experience and loyalty.
• Excellent customer service skills and a passion for helping others.
• Proven track record in sales and cross-selling products and services.
• Ability to work collaboratively in a team-oriented environment.

Responsibilities

• Achieve or exceed sales targets by actively promoting and cross-selling various banking products and services to existing and prospective customers.
• Develop and maintain strong relationships with clients to understand their financial needs and provide tailored solutions.
• Proactively prospect for new clients through networking, referrals, lead calling, portfolio management and community engagement.
• Responsible for meeting the financial needs of the customer across transactional, servicing, and product areas.
• Ensure an elevated customer experience, delivering personalized, seamless, and attentive service.
• Foster customer loyalty by addressing concerns and providing timely resolutions.
• Engage customers through digital platforms to enhance interactions and educate them on self-service options.
• Communicate clearly with customers in person, over the phone, or through digital channels.
• Ensure compliance with regulatory requirements and internal policies related to risk and fraud defense.
• Collaborate with team members and partners to achieve branch goals and drive performance.
• Responsibilities may extend to supporting nearby branch locations.

Skills

Sales

Relationship building

Prospecting

Customer service

Communication

Teamwork

Digital literacy

Education

High school diploma/GED

Bachelor’s Degree in related field or equivalent

Tools

Microsoft Office

CRM software

Job description

Santander Consumer USA Inc. is seeking a Relationship Banker who builds lasting relationships, advises customers on banking, lending and investment products, and delivers exceptional service. You will cross-sell, educate customers on digital tools, and help meet branch sales targets.

Join a collaborative team and adapt to a fast-paced environment while ensuring regulatory compliance and delivering a superior customer experience.