Trust & Safety Specialist — Content Moderation

ModSquad; United States; Hybride; USD 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Medical/Dental/Vision coverage

401(k) retirement plan

Flexible time off

Paid sick leave

Paid holidays

Parental leave

Life and disability insurance

Wellness resources

Résumé du poste

ModSquad seeks a Trust & Safety Specialist to join the Brand Representative team in the San Francisco Bay Area. You'll work on high-volume content moderation, abuse review, and policy enforcement within a leading creative technology client's Trust & Safety operations.

You will engage in escalation, training, and process improvement, collaborating with cross-functional partners. This role requires in-office presence in SF Bay Area after onboarding and includes weekend shifts on a rotating basis.

Qualifications

• Experience with high volumes of content moderation or abuse review.
• Ability to review disturbing content objectively and quickly.
• Strong analytical judgment for nuanced content decisions.
• Detail oriented and organized under time pressure.
• Good judgment on when to escalate to management and legal.
• Excellent interpersonal skills and teamwork.

Responsabilités

• Review and act on violative content per policies.
• Review abuse reports and moderation workflows.
• Escalate urgent requests to leadership with documentation.
• Conduct quality control reviews and calibration sessions.
• Develop and deliver training and onboarding materials.
• Develop processes and metrics for operational consistency.
• Identify trends in content and queue data to inform tooling.
• Communicate with cross-functional partners and leadership.

Connaissances

Content moderation

Abuse review

Policy enforcement

Analytical judgment

Documentation

Team collaboration

Outils

Zendesk

ServiceNow

Description du poste

We Could Use Someone Like You in Our Crew.

Trust & Safety Specialist - Content Moderation

Location: San Francisco Bay Area, CA (hybrid - San Francisco and/or San Jose offices)

Employment Type: Full-Time (40 hrs/week), W-2

Department: Trust & Safety

About the Role

ModSquad is seeking a Trust & Safety Specialist - Brand Representative supporting a leading creative technology company’s content moderation and abuse operations at their office in San Francisco or San Jose. As a ModSquad employee, you will work directly within the client’s Trust & Safety operations team, serving as a front-line operator for content review, abuse report handling, escalation management, and quality and training support.

This is not a generalist support role. The core of this work is high-volume, policy-driven content moderation embedded inside one of the world’s leading creative technology companies, covering a wide range of violation types including harmful and illegal content, account abuse, and policy enforcement across creative tools and platforms. If you thrive in fast-paced environments and care deeply about keeping online spaces safe, read on.

This position must be performed in the San Francisco Bay Area, California. Candidates must be authorized and able to work from that location. The first two weeks are an onboarding period requiring four days per week in office, with flexibility to split between the San Francisco and San Jose locations. After onboarding, the schedule is three days per week in office - Tuesdays are fixed; other days are flexible. Desk space is available at both the San Francisco and San Jose offices.

What You’ll Do

• Review, analyze, and act on sensitive, violative, and illegal content in accordance with the client’s content safety policies and guidelines, ensuring accurate and timely enforcement decisions.
• Review, analyze, and action abuse reports and handle proactive content moderation workflows across the client’s platforms and tools.
• Escalate urgent or high-priority requests to the Trust & Safety Policy and Ops team and leadership, with clear documentation and appropriate urgency.
• Conduct quality control reviews of moderation decisions, including calibration sessions and accuracy audits, to ensure consistency with policy and identify areas for coaching.
• Develop and deliver training programs and onboarding materials for new and existing team members.
• Develop efficient processes, documentation, and metrics to support operational consistency and performance visibility.
• Identify trends in content, queue data, and operational patterns and surface insights to inform process improvements and tooling enhancements.
• Communicate effectively with a diverse audience including cross-functional partners, vendor teams, and leadership.

What We’re Looking For

Required

• Prior experience working with high volumes of content moderation or abuse review, managing matters end-to-end, preferably in the tech, legal, or trust and safety industry.
• Experience and demonstrated ability to review disturbing, violative, and illegal content objectively, quickly, and accurately in a professional capacity.
• Strong analytical judgment for nuanced, gray-area content decisions where policy application is not immediately obvious.
• Detail oriented, highly organized, and able to maintain documentation standards under volume and time pressure.
• Excellent judgment and demonstrated understanding of when to elevate tough calls to management and legal.
• Exceptional interpersonal skills, a positive attitude, and a commitment to professionalism and team collaboration.
• Full-time availability (40 hrs/week), based in the San Francisco Bay Area, with three days per week in office after an initial two-week onboarding period. Desk space is available at both the San Francisco and San Jose offices.
• Willingness to work weekend shifts on a rotating basis.

Preferred

• Prior Trust & Safety experience at a major technology platform, ideally covering content moderation, policy enforcement, or abuse operations.
• Familiarity with quality assurance workflows including calibration sessions, accuracy audits, and reviewer coaching.
• Experience developing or delivering training and onboarding materials for moderation or operations teams.
• Familiarity with the client’s product suite and the creative professional use cases that distinguish legitimate from harmful content.
• Familiarity with ticketing and case management systems such as Zendesk or ServiceNow.
• Experience reviewing AI-generated content for policy violations.

A Note on the Nature of This Work

This role involves regular exposure to disturbing and violative content, including graphic, illegal, and harmful material. We believe candidates deserve to know that upfront. ModSquad and the team you’ll be embedded with take specialist wellness seriously - structured support, regular breaks, and access to mental health resources are built into how this program operates, not offered as an afterthought. We’re looking for candidates who come in experienced, clear-eyed, and committed to this work for the right reasons.

Compensation

The expected base pay range for this position is $70,304 to $100,000 per year, which represents the Company’s good-faith estimate of the range it reasonably expects to pay for this position upon hire, based on market conditions at the time of posting. The final offer will depend on relevant factors such as primary work location, experience, skills, qualifications, scope of responsibilities, and internal equity.

Benefits

Benefits offered to employees hired into this position include:

• Medical, dental, and vision coverage
• 401(k)/retirement plan and applicable company contribution
• Flexible time off for full-time employees
• Paid sick leave provided in accordance with applicable state and local law
• Paid holidays
• Parental/family leave
• Life and disability insurance
• Wellness/mental health resources
• Specific eligibility requirements and terms are governed by the applicable benefit plans and Company policies.

Application Timing

Applications for this position are expected to be accepted through [closing date]. This is a good-faith estimate and may be extended. The posting will be updated if the anticipated closing date changes.

Location

This position must be performed in the San Francisco Bay Area, California. Candidates must be authorized and able to work from that location. Desk space is available at the San Francisco and San Jose offices.

Equal Employment Opportunity

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military or veteran status, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other characteristic protected by applicable federal, state, or local law.