Trust & Safety Content Moderator (Bay Area, Hybrid)

ModSquad; United States; Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) retirement plan

Flexible time off

Paid sick leave

Paid holidays

Parental leave

Life and disability insurance

Wellness resources

Job summary

ModSquad seeks a Trust & Safety Specialist to join the Brand Representative team in the San Francisco Bay Area. You'll work on high-volume content moderation, abuse review, and policy enforcement within a leading creative technology client's Trust & Safety operations.

You will engage in escalation, training, and process improvement, collaborating with cross-functional partners. This role requires in-office presence in SF Bay Area after onboarding and includes weekend shifts on a rotating basis.

Qualifications

• Experience with high volumes of content moderation or abuse review.
• Ability to review disturbing content objectively and quickly.
• Strong analytical judgment for nuanced content decisions.
• Detail oriented and organized under time pressure.
• Good judgment on when to escalate to management and legal.
• Excellent interpersonal skills and teamwork.

Responsibilities

• Review and act on violative content per policies.
• Review abuse reports and moderation workflows.
• Escalate urgent requests to leadership with documentation.
• Conduct quality control reviews and calibration sessions.
• Develop and deliver training and onboarding materials.
• Develop processes and metrics for operational consistency.
• Identify trends in content and queue data to inform tooling.
• Communicate with cross-functional partners and leadership.

Skills

Content moderation

Abuse review

Policy enforcement

Analytical judgment

Documentation

Team collaboration

Tools

Zendesk

ServiceNow

Job description

ModSquad seeks a Trust & Safety Specialist to join the Brand Representative team in the San Francisco Bay Area. You'll work on high-volume content moderation, abuse review, and policy enforcement within a leading creative technology client's Trust & Safety operations.

You will engage in escalation, training, and process improvement, collaborating with cross-functional partners. This role requires in-office presence in SF Bay Area after onboarding and includes weekend shifts on a rotating basis.