Trust & Safety Specialist — Content Moderation

LE001 ModSquad, Inc.; California (MO); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k)/retirement plan with company

Flexible time off

Paid sick leave

Paid holidays

Parental/family leave

Life and disability insurance

Wellness resources

Job summary

ModSquad is seeking a Trust & Safety Specialist — Brand Representative to support a leading creative technology company’s content moderation and abuse operations. The role is based in the San Francisco Bay Area, with an onboarding period in which four days per week in office is required, then three days per week in office.

Desk space is available in San Francisco and San Jose offices. You will review and act on violative content, analyze abuse reports, escalate when needed, and help develop

Qualifications

• Experience with high volumes of content moderation or abuse review.
• Ability to review disturbing content objectively, quickly, and accurately.
• Strong analytical judgment for nuanced, policy-based decisions.
• Detail oriented, highly organized, with documentation under volume and time pressure.
• Excellent judgment and ability to escalate to management/legal when needed.
• Exceptional interpersonal skills and teamwork.
• Full-time availability (40 hrs/week) in SF Bay Area; three days in office after onboarding.
• Desk space available at SF and San Jose offices.
• Willingness to work weekend shifts on a rotating basis.

Responsibilities

• Review, analyze, and act on violative and illegal content per client policies.
• Review abuse reports and manage moderation workflows across platforms.
• Escalate urgent requests with clear documentation and urgency.
• Conduct quality control reviews and calibration to ensure policy alignment.
• Develop and deliver training materials for new and existing staff.
• Create efficient processes, documentation, and performance metrics.
• Identify trends and surface insights to inform tooling improvements.
• Communicate with cross-functional partners and leadership.

Skills

Content moderation

Analytical judgment

Detail oriented

Interpersonal skills

Team collaboration

Documentation

Education

Tools

Zendesk

ServiceNow

Job description

About the Role

ModSquad is seeking a Trust & Safety Specialist — Brand Representative supporting a leading creative technology company's content moderation and abuse operations at their office in San Francisco or San Jose. As a ModSquad employee, you will work directly within the client's Trust & Safety operations team, serving as a front‑line operator for content review, abuse report handling, escalation management, and quality and training support. This is not a generalist support role. The core of this work is high‑volume, policy‑driven content moderation embedded inside one of the world's leading creative technology companies, covering a wide range of violation types including harmful and illegal content, account abuse, and policy enforcement across creative tools and platforms. If you thrive in fast‑paced environments and care deeply about keeping online spaces safe, read on. This position must be performed in the San Francisco Bay Area, California. Candidates must be authorized and able to work from that location. The first two weeks are an onboarding period requiring four days per week in office, with flexibility to split between the San Francisco and San Jose locations. After onboarding, the schedule is three days per week in office — Tuesdays are fixed; other days are flexible. Desk space is available at both the San Francisco and San Jose offices.

What You'll Do

• Review, analyze, and act on sensitive, violative, and illegal content in accordance with the client's content safety policies and guidelines, ensuring accurate and timely enforcement decisions.
• Review, analyze, and action abuse reports and handle proactive content moderation workflows across the client's platforms and tools.
• Escalate urgent or high‑priority requests to the Trust & Safety Policy and Ops team and leadership, with clear documentation and appropriate urgency.
• Conduct quality control reviews of moderation decisions, including calibration sessions and accuracy audits, to ensure consistency with policy and identify areas for coaching.
• Develop and deliver training programs and onboarding materials for new and existing team members.
• Develop efficient processes, documentation, and metrics to support operational consistency and performance visibility.
• Identify trends in content, queue data, and operational patterns and surface insights to inform process improvements and tooling enhancements.
• Communicate effectively with a diverse audience including cross‑functional partners, vendor teams, and leadership.

What We're Looking For

Required

• Prior experience working with high volumes of content moderation or abuse review, managing matters end‑to‑end, preferably in the tech, legal, or trust and safety industry.
• Experience and demonstrated ability to review disturbing, violative, and illegal content objectively, quickly, and accurately in a professional capacity.
• Strong analytical judgment for nuanced, gray‑area content decisions where policy application is not immediately obvious.
• Detail oriented, highly organized, and able to maintain documentation standards under volume and time pressure.
• Excellent judgment and demonstrated understanding of when to escape tough calls to management and legal.
• Exceptional interpersonal skills, a positive attitude, and a commitment to professionalism and team collaboration.
• Full‑time availability (40 hrs/week), based in the San Francisco Bay Area, with three days per week in office after an initial two‑week onboarding period.
• Desk space is available at both the San Francisco and San Jose offices.
• Willingness to work weekend shifts on a rotating basis.

Preferred

• Prior Trust & Safety experience at a major technology platform, ideally covering content moderation, policy enforcement, or abuse operations.
• Familiarity with quality assurance workflows including calibration sessions, accuracy audits, and reviewer coaching.
• Experience developing or delivering training and onboarding materials for moderation or operations teams.
• Familiarity with the client's product suite and the creative professional use cases that distinguish legitimate from harmful content.
• Familiarity with ticketing and case management systems such as Zendesk or ServiceNow.
• Experience reviewing AI‑generated content for policy violations.

A Note on the Nature of This Work

A Note on the Nature of This Work This role involves regular exposure to disturbing and violative content, including graphic, illegal, and harmful material. We believe candidates deserve to know that upfront. ModSquad and the team you’ll be embedded with take specialist wellness seriously — structured support, regular breaks, and access to mental health resources are built into how this program operates, not offered as an afterthought. We're looking for candidates who come in experienced, clear-eyed, and committed to this work for the right reasons.

Compensation

The expected base pay range for this position is $70,304 to $100,000 per year, which represents the Company's good‑faith estimate of the range it reasonably expects to pay for this position upon hire, based on market conditions at the time of posting. The final offer will depend on relevant factors such as primary work location, experience, skills, qualifications, scope of responsibilities, and internal equity.

Benefits

• Medical, dental, and vision coverage
• 401(k)/retirement plan and applicable company contribution
• Flexible time off for full‑time employees
• Paid sick leave provided in accordance with applicable state and local law
• Paid holidays
• Parental/family leave
• Life and disability insurance
• Wellness/mental health resources

Specific eligibility requirements and terms are governed by the applicable benefit plans and Company policies.

Application Timing

Applications for this position are expected to be accepted through [closing date]. This is a good‑faith estimate and may be extended. The posting will be updated if the anticipated closing date changes.

Location

This position must be performed in the San Francisco Bay Area, California. Candidates must be authorized and able to work from that location. Desk space is available at both the San Francisco and San Jose offices.

Equal Employment Opportunity

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military or veteran status, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other characteristic protected by applicable federal, state, or local law.

About the Company

At ModSquad, we’ve been changing the customer experience game since 2007. Great people are at the center of everything we do, and we’re always looking for talented people to join our team. Work for a growth company with amazing clients and awesome colleagues. We offer competitive benefits and most positions are remote. If you still have questions or need accommodations, shoot us an email: [e-mail].