Trust & Safety Content Moderator - Expert Review & Training

ModSquad; California; Hybrid; USD 70.000 - 100.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision coverage

401(k)/retirement plan

Flexible time off

Paid sick leave

Paid holidays

Parental/family leave

Life and disability insurance

Wellness/mental health resources

Zusammenfassung

ModSquad seeks a Trust & Safety Specialist – Brand Representative to support a leading creative technology company's content moderation and abuse operations in the San Francisco Bay Area.

You will review content, handle abuse reports, provide training, develop processes, and collaborate with cross-functional partners. This role requires in-office presence, with onboarding and ongoing schedule in SF and San Jose offices.

Qualifikationen

• Experience handling high volumes of content moderation or abuse review
• Ability to review disturbing, violative and illegal content objectively and quickly
• Strong analytical judgment for nuanced policy decisions
• Detail oriented, organized, and able to maintain documentation under pressure
• Excellent judgment and ability to escalate appropriately to management and legal

Aufgaben

• Review, analyze, and act on violative and illegal content per client policies
• Review and action abuse reports and moderation workflows across platforms
• Escalate urgent requests to Trust & Safety leadership with clear documentation
• Conduct quality control reviews and calibration sessions to ensure policy alignment
• Develop and deliver training programs and onboarding materials for the team
• Create efficient processes, documentation, and metrics for operational visibility
• Identify trends and surface insights to inform process improvements and tooling enhancements
• Communicate effectively with cross-functional partners, vendor teams, and leadership

Kenntnisse

Content moderation

Abuse review

Analytical judgment

Documentation

Interpersonal skills

Tools

Zendesk

ServiceNow

Jobbeschreibung

ModSquad seeks a Trust & Safety Specialist – Brand Representative to support a leading creative technology company's content moderation and abuse operations in the San Francisco Bay Area.

You will review content, handle abuse reports, provide training, develop processes, and collaborate with cross-functional partners. This role requires in-office presence, with onboarding and ongoing schedule in SF and San Jose offices.