Onsite Trust & Safety Associate — Content Moderator

Hong Kong Study Skills Research Institute; Mountain View (CA); On-site; USD 39,261 - 39,950; Full time

Job summary

Accenture is looking for a Trust & Safety New Associate in Mountain View, CA, to improve online content safety and quality. This onsite role supports clients by reviewing and addressing content issues, while actively engaging in community safety initiatives. The ideal candidate should have strong customer service experience, excellent communication skills, and the ability to manage stressful situations effectively.

With competitive compensation ranging from $28.50 to $29.00 per hour, this position provides a dynamic work environment focused on social responsibility and personal development.

Qualifications

• Minimum 1 year of customer service experience.
• Strong coping, emotional resilience, and stress-management skills.
• Excellent comprehension, communication, and English skills.

Responsibilities

• Review, classify and/or remove content according to client guidelines.
• Investigate, resolve, and relay complex content issues.
• Engage in conversations around socially sensitive topics.

Skills

Customer service experience

Emotional resilience

Communication skills

Attention to detail

Critical thinking

Job description

Accenture is looking for a Trust & Safety New Associate in Mountain View, CA, to improve online content safety and quality. This onsite role supports clients by reviewing and addressing content issues, while actively engaging in community safety initiatives. The ideal candidate should have strong customer service experience, excellent communication skills, and the ability to manage stressful situations effectively.

With competitive compensation ranging from $28.50 to $29.00 per hour, this position provides a dynamic work environment focused on social responsibility and personal development.