Trump Accounts CX Specialist — Finance & Support

Rainfall Ventures; Westlake (TX); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

100% paid health insurance for you

Dependents health coverage up to 90%

Competitive compensation with bonus

401(k) matching

Flexible scheduling

Inclusive, high-performance culture

Job summary

Robinhood is seeking a customer-focused professional for the Trump Accounts Customer Experience team in Westlake, TX. You will support customers via phone, email, and chat, handling a range of tasks from account setup to contributions and custodial mechanics.

The role emphasizes empathy, product knowledge, and learning from each interaction. This position requires FINRA Series 7 and 63 licenses or the ability to obtain them, and offers in-person work five days a week at the Westlake, TX office

Qualifications

• FINRA Series 7 and 63 licenses required or ability to quickly obtain
• Excellent written and verbal communication skills with customer focus
• Comfort working in a high-visibility, high-scrutiny environment linked to a national program

Responsibilities

• Provide phone, email, and chat support for Trump Accounts customers
• Identify patterns and friction points to inform product improvements
• Develop expertise in product areas: eligibility, contributions, custodial accounts, equities, margin, options
• Report feedback to leadership to address process pain points
• Maintain flexible scheduling to cover evenings, weekends, and events

Skills

FINRA Series 7/63

Customer service

Strong communication

High-visibility environment

Ambiguity tolerance

Independent thinking

Multi-tasking

Job description

Robinhood is seeking a customer-focused professional for the Trump Accounts Customer Experience team in Westlake, TX. You will support customers via phone, email, and chat, handling a range of tasks from account setup to contributions and custodial mechanics.

The role emphasizes empathy, product knowledge, and learning from each interaction. This position requires FINRA Series 7 and 63 licenses or the ability to obtain them, and offers in-person work five days a week at the Westlake, TX office