Fintech Trading Support Specialist

Robinhood; Westlake (TX); Presencial; USD 29.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k) matching

Equity ownership

Performance bonus

Descripción de la vacante

Robinhood in Westlake, TX is hiring a Customer Experience Associate for its new Prediction Markets desk. You will be the first line of support, helping customers understand event contracts, pricing, trading, and settlement while resolving account issues.

The role requires 1-2+ years in customer support, excellent communication, and flexibility to work evenings, weekends, and holidays. Onboarding includes in-person attendance five days/week, then at least three days/week.

Formación

• 1-2+ years in customer support or related role.
• Strong written and verbal communication; explain complex financial concepts clearly.
• Ability to work in fast-moving, high-volume environment; learn internal tools quickly.

Responsabilidades

• Support customers across chat, email, and phone with speed, accuracy, and empathy.
• Explain event contracts and how they are priced, traded, settled, and paid out.
• Investigate and resolve account and trading questions using internal tools; document notes for escalations.
• Stay calm during live-event spikes and help de-escalate customer concerns.
• Collaborate with Product, Engineering, and Compliance to improve the platform.

Descripción del empleo

Robinhood in Westlake, TX is hiring a Customer Experience Associate for its new Prediction Markets desk. You will be the first line of support, helping customers understand event contracts, pricing, trading, and settlement while resolving account issues.

The role requires 1-2+ years in customer support, excellent communication, and flexibility to work evenings, weekends, and holidays. Onboarding includes in-person attendance five days/week, then at least three days/week.