Truck Service Operations Lead | Growth & Training

Travelcenters-of-Americ; Terrell (TX); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive wages & annual bonus

Medical, dental, vision and life保险

401(k) with company match

Paid vacation and holidays

Discounts on technology, travel, food,

Growth opportunities with training

Relocation assistance (not required)

Job summary

TravelCenters of America is seeking a Truck Service Assistant General Manager to support the General Manager in leading the marketing and operations of the Truck Service department. You will oversee technicians in troubleshooting, diagnosing, and repairing heavy duty trucks and trailers while fostering a professional, accommodating environment.

The role emphasizes team leadership, staff development, and driving financial performance with a focus on safety and customer service.

Qualifications

• Experience leading teams and meeting performance standards.
• Coaching and performance management according to company policy.
• Recruiting, hiring and retaining high-quality team members according to guidelines.
• Knowledge and understanding of the Truck Service business preferred.
• Exhibit excellent verbal and written communication skills.
• Ability to work flexible hours including nights, weekends and some holidays.

Responsibilities

• Be a leader and inspire your team to meet and exceed company performance standards and improve the potential of the Truck Service department.
• Develop a trusting atmosphere that is conducive to receiving feedback from team members and guests; coach and performance manage staff according to company policy.
• Recruit, hire, train and retain high-quality team members according to company guidelines and create a culture where team members feel respected and recognized for their achievements.
• Assist in leading technicians through troubleshooting, diagnosing, and repairing heavy duty trucks and trailers in a professional and accommodating manner.
• Conduct visual inspections to ensure that all products and services are available.
• Help achieve financial objectives through effective management of people, product, service and facility processes, including a focus on the revenue and profit components.
• Adhere to safety standards and abide by standards of operation. Follow company guidelines on vendor relationships.

Skills

Leadership

Staff coaching

Operations management

Customer service

Education

High School Diploma or GED

Associate’s or bachelor’s degree preferred

Job description

TravelCenters of America is seeking a Truck Service Assistant General Manager to support the General Manager in leading the marketing and operations of the Truck Service department. You will oversee technicians in troubleshooting, diagnosing, and repairing heavy duty trucks and trailers while fostering a professional, accommodating environment.

The role emphasizes team leadership, staff development, and driving financial performance with a focus on safety and customer service.