Truck Service Advisor I — Growth & Training

TravelCenters of America; Dexter (MI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive wages

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid vacation and holidays

Employee discounts

Job summary

TravelCenters of America, a nationwide network of travel centers, is seeking a Truck Service Advisor (TSA) to deliver first-rate service and manage work orders, OTC transactions, and quotes. With nearly 3,000 technicians and 280 locations nationwide, TA Truck Service emphasizes knowledge of products and services and strong customer relations to return travelers to the road stronger than before.

The TSA role focuses on accurate work order processing, parts coordination, and professional

Qualifications

• High School Diploma or GED required.
• Good verbal and written communication skills.
• Previous cashier and customer service experience; experience in repair or parts shop preferred.
• Presents self in a professional manner to customers, management, and coworkers.
• Strong suggestive selling skills.
• Basic computer skills.
• Ability to work flexible hours including nights, weekends and some holidays in interior and exterior conditions.
• A valid driver’s license.

Responsibilities

• Write, detail, and process Work Orders and OTC transactions; Properly write up an ETA Work Order; Secure Purchase Orders, Prepare and communicate quotes to customer.
• Source parts from outside vendors and coordinate delivery.
• Prepare end of shift drop and shift report; Understand various payment types.
• Ensure the cleanliness of service counters, showroom, and customer restrooms.
• Maintain the safety of both our customers and team members.

Skills

Suggestive selling

Communication skills

Customer service

Team player

Education

High School Diploma or GED

Tools

Basic computer skills

Job description

TravelCenters of America, a nationwide network of travel centers, is seeking a Truck Service Advisor (TSA) to deliver first-rate service and manage work orders, OTC transactions, and quotes. With nearly 3,000 technicians and 280 locations nationwide, TA Truck Service emphasizes knowledge of products and services and strong customer relations to return travelers to the road stronger than before.

The TSA role focuses on accurate work order processing, parts coordination, and professional