Truck Service Advisor: Growth & Benefits

Allstate Peterbilt Group; West Salem (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

PTO + holidays

Health insurance

401(k) with match

Tuition reimbursement

In-house training

Dental and vision

Short/long-term disability

Life insurance

Doctor on Demand

Employee discounts

Job summary

Allstate Peterbilt Group is seeking a Service Advisor to act as the liaison between customers and technicians, coordinating repairs and daily service operations in the Midwest. This role supports the Service Manager and works to keep customers’ trucks on the road by ensuring accurate repair orders and timely information.

Responsibilities include monitoring schedules, processing repair orders, and assisting with warranty inquiries.

Qualifications

• High school diploma or equivalent and 1 year or more of related truck experience.
• Windows and Word computer skills required.
• Valid driver’s license required, CDL preferred.
• Dependable and reliable attendance required.

Responsibilities

• Assist in overseeing the overall day to day operations of the service department. Effective communication with customers relating to their job orders.
• Monitor job schedule and status of progress.
• Maintain current knowledge on job times, job pricing and flat rates.
• Process all service repair orders.
• Coordinate timely paperwork processing.
• Assist with any warranty inquiries.
• Assist Service Manager and/or Shop Foreman with special reports or work.

Skills

Effective communication

Customer service

Education

High school diploma or equivalent

Tools

Windows

Word

Job description

Allstate Peterbilt Group is seeking a Service Advisor to act as the liaison between customers and technicians, coordinating repairs and daily service operations in the Midwest. This role supports the Service Manager and works to keep customers’ trucks on the road by ensuring accurate repair orders and timely information.

Responsibilities include monitoring schedules, processing repair orders, and assisting with warranty inquiries.