Service Writer & Advisor - Customer-Focused Truck Service

GTG Peterbilt; Davenport (IA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

PTO accrual begins at time of hire

Paid holidays

401(k)

401(k) match

Job summary

GTG Peterbilt Davenport is seeking an experienced Service Writer/Advisor to greet customers, diagnose issues, and coordinate service department activities. You will manage work orders, track technician time, and assist with warranty processes in a fast-paced dealership setting.

The role requires strong customer service and computer skills, with a high school diploma or higher. Experience in a truck dealership is a plus, and the team offers competitive pay and benefits.

Qualifications

• High school diploma required.
• Strong customer service skills.
• General computer knowledge.

Responsibilities

• Greet and consult service customers about their problems.
• Coordinate and communicate with the service department.
• Open and close work orders with detailed information.
• Record mechanics' time for work orders and payroll.
• Answer phone calls for the Service Department and resolve complaints.
• Schedule appointments and supervise/assist technicians with diagnoses and repairs.
• Assist with warranty repair paper flow and parts coordination.
• Instruct the next shift’s service writer on special instructions and appointments.
• Keep Service Manager informed of customer issues and technician problems.
• Perform other duties as assigned by management.

Skills

Customer Service

Communication

Time Management

Education

High school diploma

Trade school certificate preferred

Job description

GTG Peterbilt Davenport is seeking an experienced Service Writer/Advisor to greet customers, diagnose issues, and coordinate service department activities. You will manage work orders, track technician time, and assist with warranty processes in a fast-paced dealership setting.

The role requires strong customer service and computer skills, with a high school diploma or higher. Experience in a truck dealership is a plus, and the team offers competitive pay and benefits.