Service Advisor--11:00AMto 8:00 PM

Allstate Peterbilt of West Salem; West Salem (WI); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

PTO 16 days

Holidays

Health insurance

FSA/HSA

Dental & Vision

Disability

Life Insurance

401(k) with Match

Tuition Reimbursement

In-house training

Wellness benefits

Verizon discounts

Relocation opportunities

Career advancement

Job summary

Allstate Peterbilt Group in West Salem, WI is seeking a Service Advisor to act as a liaison between customers and technicians, scheduling repairs and preparing repair orders to keep trucks on the road.

You will monitor job progress, handle billing, order shop supplies, and assist with warranty inquiries. Strong Windows/Word skills and a valid driver's license are required; CDL preferred. This role offers growth and a strong benefits package.

Qualifications

• High school diploma or equivalent and 1 year or more of related truck experience.
• Windows and Word computer skills required.
• Valid driver’s license required, CDL preferred.
• Dependable and reliable attendance required.

Responsibilities

• Schedule repairs and assign work to technicians.
• Prepare repair orders and billable documentation.
• Enter work orders into the computer system and order shop supplies.
• Monitor job progress and communicate with customers.
• Assist with warranty inquiries as needed.

Skills

Truck experience

Customer service

Windows/Word

Valid driver's license

Job description

Peterbilt of La Crosse
West Salem, WI 54669, USA

Description

Allstate Peterbilt Group is dedicated to serving the Medium and Heavy Duty Truck and Trailer Industry throughout the Midwest. From the beginning of the vehicle purchase process, through the warranty repairs and on-going vehicle maintenance, our team of dedicated and highly skilled professionals work diligently to keep our customers trucks on the road running smoothly.

Under the direction of the Service Manager, the Service Advisor is responsible for serving as a liaison between the customer and technicians - which involves scheduling repairs, assigning work to technicians, preparing repair orders, billing repair orders, entering work orders into computer system and ordering shop supplies according to procedures.

• Assist in overseeing the overall day to day operations of the service department Effective communication with customers relating to their job orders.
• Monitor job schedule and status of progress.
• Maintain current knowledge on job times, job pricing and flat rates.
• Process all service repair orders.
• Coordinate timely paperwork processing.
• Assist with any warranty inquires.
• Assist Service Manager and/or Shop Foreman with special reports or work.

Service Advisor Qualifications:

• High school diploma or equivalent and 1 year or more of related truck experience.
• Windows and Word computer skills required.
• Valid driver’s license required, CDL preferred.
• Dependable and reliable attendance required
• 16 days PTO plus holidays available during first year of employment
• Three different medical plans designed to fit your needs
• FSA/HSA plans to help with medical and childcare reimbursement
• Dental and Vision Insurance plans
• Short and Long-Term Disability
• Supplemental Term Life Insurance and other co-insurance options
• 401(k) with Match
• Multiple Tuition Reimbursement programs and scholarship opportunities
• Extensive in-house training
• Health and wellness benefits
• Doctor on Demand mobile app
• Verizon wireless employee discounts
• Multiple dealership locations to allow for relocation opportunities
• Endless advancement opportunities throughout the company

Allstate Peterbilt Group is an Equal Opportunity, Affi...

Monday- Friday-11:00AMto 8:00 PM

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.