Truck Service Advisor – Drive Service Excellence

Allegiance Truck Centers; Bridgeport (CT); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Health benefits (Medical, Dental, Vis​

Life insurance

Paid time off

401(k) with company match

Job summary

Allegiance Trucks in Bridgeport, CT is seeking a Service Advisor to manage workflow, communicate with customers about service progress, and coordinate with the parts team to keep repairs moving smoothly. The ideal candidate is highly organized, customer focused, and adept at solving problems with solid computer skills.

Prior auto/truck familiarity is a plus. Allegiance Trucks offers competitive pay, comprehensive health benefits, a 401(k) plan with company match, generous PTO, and training

Qualifications

• High School Diploma or GED.
• Highly organized and detail oriented.
• Customer focused.
• Ability to solve complex problems.
• Computer savvy.
• Familiarity with auto and trucking, preferred.

Responsibilities

• Managing and overseeing the shop's workflow and schedule.
• Calling customers to advise them about service changes or delivery times.
• Coordinate with service team about parts ordering and ensuring parts are available when needed.
• Prepare repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services require.
• Check on progress of repairs throughout the day.
• Handle telephone inquiries regarding inbound work and work in process.
• Review repair orders to ensure that work is completed.
• Assist with other projects as needed

Skills

Organizational skills

Customer focus

Problem solving

Computer literacy

Auto/truck knowledge

Education

High School Diploma or GED

Tools

CRM software

Job description

Allegiance Trucks in Bridgeport, CT is seeking a Service Advisor to manage workflow, communicate with customers about service progress, and coordinate with the parts team to keep repairs moving smoothly. The ideal candidate is highly organized, customer focused, and adept at solving problems with solid computer skills.

Prior auto/truck familiarity is a plus. Allegiance Trucks offers competitive pay, comprehensive health benefits, a 401(k) plan with company match, generous PTO, and training