Truck Service Advisor: Drive Service & Customer Impact

Rush Enterprises, Inc; Augusta (GA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

401K and stock purchase

Performance incentives

Training and advancement

Job summary

Rush Truck Centers is seeking a Service Advisor to sell and schedule needed service work for commercial trucks and equipment in the dealership service department.

The role involves gathering customer details, conducting walk-around inspections, using J-Pro for on-the-spot diagnostics, and advising customers on vehicle care and manufacturer specifications. You will create repair orders, coordinate with foremen, and secure customer signatures; pay ranges are $50,000–$65,000 USD yearly.

Qualifications

• High school diploma or GED required.
• One year service experience or equivalent.
• Appropriate manufacturer training.
• Valid CDL license.
• Driving record acceptable by company carrier.

Responsibilities

• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection, verify vehicle information.
• Connect to J-Pro and perform on the spot vehicle diagnostics. Print report. Refer to service history (IE:SIR), recommend additional needed service.
• Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer’s specifications.
• Write up customer’s vehicle problems accurately and clearly on a service input card, verify customer information. Obtain customer’s signature.
• Establish “promised time” based on shop workflow, communicate with foreman.
• Establish customer’s method of payment. Obtain credit approval, if necessary.
• Create repair order in the business system, create repair order file and secure service input card with customer signatures in standardized repair order jacket.
• Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Education

High school diploma or GED

Tools

J-Pro

Job description

Rush Truck Centers is seeking a Service Advisor to sell and schedule needed service work for commercial trucks and equipment in the dealership service department.

The role involves gathering customer details, conducting walk-around inspections, using J-Pro for on-the-spot diagnostics, and advising customers on vehicle care and manufacturer specifications. You will create repair orders, coordinate with foremen, and secure customer signatures; pay ranges are $50,000–$65,000 USD yearly.