Truck Service Advisor — Drive Customer Impact & Growth

Rush Enterprises, Inc; Harahan (LA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401K and stock purchase

Performance incentives

Training and advancement opportunities

Job summary

Rush Truck Centers in Harahan, LA seeks a Service Advisor to sell and schedule service work for commercial trucks and equipment. You will gather customer details, perform vehicle walk-around inspections, diagnose with J-Pro, and create repair orders.

Requirements: high school diploma or GED, at least one year of service experience, manufacturer training, a valid CDL, and an insurable driving record. We offer 401K, stock purchase, incentives, training, and advancement opportunities.

Qualifications

• High school diploma or GED.
• One year service experience or equivalent education.
• Appropriate manufacturer training.
• Valid CDL license.
• Driving record that will allow insurability by the company’s carrier.

Responsibilities

• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection and verify vehicle information.
• Connect to J-Pro and perform diagnostics; print report; refer to service history.
• Advise customers on care of their vehicles and maintenance per manufacturer specs.
• Write up vehicle problems clearly on a service input card and obtain signatures.
• Establish promised time based on shop workflow; communicate with foreman.
• Establish customer payment method and obtain credit approval if needed.
• Create repair order in the system and secure documentation in jacket.
• Monitor progress; inform customers of changes and obtain authorization for extra repairs.

Skills

Customer service

Communication

CDL requirements

Education

High school diploma or GED

Job description

Rush Truck Centers in Harahan, LA seeks a Service Advisor to sell and schedule service work for commercial trucks and equipment. You will gather customer details, perform vehicle walk-around inspections, diagnose with J-Pro, and create repair orders.

Requirements: high school diploma or GED, at least one year of service experience, manufacturer training, a valid CDL, and an insurable driving record. We offer 401K, stock purchase, incentives, training, and advancement opportunities.